Assistant General Manager

3 days ago


Echo Park, United States Club Pilates Full time

**Position Overview**:
We are seeking a dynamic and organized Assistant General Manager to join our Pilates studio team. As the Assistant General Manager, you will play a vital role in supporting the General Manager (GM) in overseeing the day-to-day operations of the studio. Your primary responsibility will be to assist the GM in managing staff, ensuring excellent customer service, and maintaining a smooth and efficient studio environment.

**Duties and Responsibilities**
- Ensure excellent customer service by creating a welcoming and friendly environment and addressing customer concerns or complaints
- Responsible, along with the General Manager and Sales Associates, for ensuring that studio membership and revenue goals are meet through personal sales and training staff
- Responsible for helping to build the studio community through organizing and executing events
- Assistant the General Manager in supervising and managing staff, including hiring, training, and scheduling
- Be the direct point of contact for all staff with General Manager is off
- Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc)
- Assist with retail displays, sales, and inventory
- Responsible for posting social media stories
- Maintain cleanliness and organization in the studio.
- Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities
- Any other tasks required to meet company goals

**Skill Sets**
- Self-starter who also has a flexible schedule and strong work ethic
- Highly energetic, positive and enthusiastic with strong interpersonal skills

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