Service Writer

**What do we do?**
**At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. We provide comprehensive sales, as well as parts and service support, including rental and leasing programs for our Thermo King customers.****:
**Why work here?**
At Sonsray, we value all employees, their contributions, and most importantly, their ideas
We know that the key to moving mountains is teamwork.
- Medical (HSA and PPO options)
- Dental, Vision, and Life insurance - Free
- 401K with competitive contributions made by Sonsray
- 80hrs of annual vacation which increases with years of service
- Uniforms Provided Annually
- Boot Voucher Annually - $125.00
- One full day off and paid for Community Volunteer work, annually
- Birthday Dinner on Sonsray
- Privately owned and operated. All decisions come from the heart, not a boardroom
- Annual Holiday Party - we cover airfare and hotel for you and your +1
- We’re growing We encourage you to also
- Open door policy - enjoy working with an active owner and management team

**A Day in the Life of a Service Writer**:
Compensation: $20.00 - $27.00 / hr. DOE
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into system
- Maintains a job board and helps in the delegation of work to technicians
- Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
- Maintains unit records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
- Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Performs other functions or duties as directed by management in line with the objectives of the dealership
- Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
- Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
- Basic mechanical knowledge is a plus
- Bilingual in Spanish is a plus
- Able to accomplish monthly service goals and deadlines
- Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace