Customer Platform Architect

2 weeks ago

Ontario, United States Humanitec Full time

**Help Platform Teams at companies large and small to build the Internal Developer Platform of their dreams with Humanitec. Use your extensive knowledge of using Cloud Platforms every day in new and interesting ways.**

**About Us**

Platform engineering is revolutionizing how enterprises build and run their cloud-native setups. Humanitec is at the core of this revolution, enabling teams to build Internal Developer Platforms (IDPs) and reach true developer self-service. Through our community-led efforts (platformengineering.org, PlatformCon) and roster of enterprise customers, we are hitting an inflection point in the adoption of IDPs. We are looking to scale our Customer Success Engineering team to meet the increasing demands of our customers.

We offer competitive pay, and equity is also part of the package. Humanitec is a remote-first workplace with a strong global team culture. We are looking for people in the UK, Ireland, or Portugal to support customers in EMEA and North America.

LI-Remote

**Requirements**:

- At least 3 years of hands-on experience as a Platform Engineer, Cloud Engineer, Infrastructure/Cloud Architect, SRE, DevOps Engineer, or similar role.
- Deep knowledge of the AWS sphere; other cloud provider experience also an asset; relevant Cloud technology certifications are preferred but not required.
- Hands-on experience deploying, managing, and debugging apps in Kubernetes.
- Experience with IaC tools such as Terraform.
- Experience with other Cloud native tools in categories like: CI/CD, observability, etc.
- Remote & work from a UK/Irish/Portuguese timezone
- Comfortable being customer-facing and assisting with Customer Success Management tasks is an asset

**Responsibilities**
- Work with customers to understand their cloud infrastructure.
- Suggest implementation approaches customers can use to roll out their Internal Developer Platforms.
- Be willing to work with customers on suggesting and implementing best practices.
- Assist with building custom integrations for larger customers.
- Occasionally assist with Customer Success Management tasks including relationship building, project management, and success tracking/reporting
- Feedback and contribute to the core Humanitec product.
- Keep up-to-date with the latest developments in Cloud technologies.

**About our Process**

We focus exclusively on your talents and personality - your background, origins, or identity will never influence our decision-making.

Your first interview will be 30 minutes with our Talent Partner, so that we can learn more about you and you can find out more about the hiring process, role, and our company. This first interview is usually followed by 1-3 core interviews with the leadership team and your future colleagues/team members. These interviews are typically 30 to 60 minutes, fully remote, and without any take-home assignments. We will talk through your background, your approach to work, and dive into your knowledge & experience.

The final interview is with one of our founders to give you the chance to understand Humanitec even better.

We are committed to improving our awareness of and approach to DEI (Diversity, Equity & Inclusion) at Humanitec, and are continuously reviewing and improving our hiring & interviewing processes to accommodate for people of diverse experiences, needs, and backgrounds. We have a zero tolerance policy for any discriminatory or disrespectful behaviour, including racism, sexism, homophobia, transphobia, ageism, or any other form of discrimination. This applies to our hiring & interviewing processes and to all internal communications at Humanitec.

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