IT Specialist

**Duties**:

- Provides operational support for CBRNE customers on IT equipment, software, Automated Information Systems (AIS) and ancillary hardware such as printers, scanners, CAC Readers, and Video Tele-Conferencing (VTC) equipment.
- Plans, coordinates, and schedules conferences for the Command Audio Visual Suite, Staff independent point-to-point VTC systems and all desktop computer VTC devices throughout the Command.
- Resolves problems and conflicts with occasional uncooperative vendors/manufacturers when procured items do not meet with prescribed specifications.

**Requirements**:
**Conditions of Employment**:

- This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top-Secret security clearance for the duration of employment.
- This position has a Temporary Duty (TDY) or business travel requirement of 15% of the time.
- This position requires the incumbent to obtain Information Assurance certification/recertification IAW DoD 8570-01-M, 12/19/05 within 6 months of employment.
- Subject to on-call support to maintain mission essential IT systems.
- As required, work will entail extended work shift of 12-16 hours a day. Generally, indoor work location has power, water, heating, and air conditioning, although outages should be expected.
- Lack of sleep may occur due to long work hours and uncomfortable living conditions. Employee will report symptoms of stress and fatigue to the on-site supervisor.
- Living conditions range from having all basic amenities; light, power, water, refrigeration, to not having one or more of these amenities.
- Employees who need to store refrigerated medication shall prior to departure from the primary duty station, inform the local EOC so availability of refrigeration at the work site can be determined.
- Although some work is sedentary, work conditions such as ergonomic issues related to lifting and carrying, seating, or video display terminals; repetitive motion injury from using computers, and the like may be expected.

**Qualifications**:

- Interagency Career Transition Assistance Plan
- Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
- Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
- Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
- Priority Placement Program, DoD Retained Grade Preference Eligible
- Basic Requirement for IT Specialist (Customer Support):

- **Specialized and Other Experience**:
One year of specialized experience which includes:
- (2) Operating Video Tele-Conferencing (VTC) equipment; AND- This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

- **(1) Attention to Detail**:

- Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
- **(2) Customer Service** - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
- **(3) Oral Communication** - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.- OR
- **Education**:
You will be evaluated on the basis of you