Outreach Case Manager, Encampment Resolution Project
2 weeks ago
We are hiring three Outreach Case Managers, two based out of our South County office in Santa Barbara - one dedicated to the City of Santa Barbara and one dedicated to the county, as well as one Outreach Case Manager for North County, based out of our Lompoc and Santa Maria offices.
**Responsibilities**:
- The Outreach Case Manager will be in the field with the team at least 75% of the time;
- Understanding of the issues faced by homeless individuals and other marginalized populations in crisis;
- Conducting assessments for clients in the field to identify and connect them to proper interventions and services;
- Providing street-based case management services to clients in the community with the goal of linking them to long-term supportive services. This includes: Assistance with benefits establishment; assistance with obtaining personal identification documents; Provide linkages to ongoing services including but not limited to: healthcare, substance abuse, mental health, legal, education, employment, entitlement benefits or housing waitlist.
- Providing transportation and accompanying clients when necessary to access, medical care, obtain shelter and attend appointments to provide support, advocacy, and assistance;
- Collaborating with community providers to ensure a smooth transition from street living to housing and access to all necessary services;
- Actively listens to participants and engages in appropriate problem-solving strategies through trauma-informed conversations;
- Ensure all documentation is completed and managed according to policies and procedures;
- Provide emergency service referrals (crisis housing, drop-in centers, domestic violence, human trafficking, sexual assault, mental health extreme weather);
- Ensure compliance with all documentation;
- Attend staff meetings, case conferences, training workshops and community meetings as needed.
- Participates in audit preparations assisting with data retrieval.
- Work independently, organize and prioritize work, and meet critical deadlines
- Handle multiple tasks with competing priorities
- Be open to change and new information, and adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles.
- Exercise appropriate judgment in answering questions and releasing information; analyzing and projecting consequences of decisions and/or recommendations
- Develops, implements, and revises individual case plans and consistently monitors
- Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
**Position Qualifications**:
- Excellent communication and interpersonal skills; proven ability to collaborate with community partners
- Ability to maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional relationships
- Ability to work independently and as part of a multidisciplinary team
- Availability to work evenings as needed
- Experience working with dual diagnosed clients highly desirable
- Bi-lingual Spanish language capabilities a plus
**Qualifications and Requirements for this Position**:
- **Knowledge of**:Basic English grammar and usage; characteristics of human behavior; and safe driving practices.
- **Ability to**: Observe clients, recognize behavior changes, and take effective action; respond supportively, empathetically, and professionally to persons with severe and persistent mental illness; make appropriate decisions within limits of authority; learn basics of behavioral health treatment systems and common signs/symptoms of acute mental illness; learn various community-based services; understand and follow oral and written instructions; interact with a wide range of people; prepare narrative reports and forms; work irregular hours and weekends; read a map; safely drive a vehicle; work independently; use a computer; and learn software programs.
- Experience in a social services setting with working knowledge of case management systems and planning techniques;
- Knowledge of housing resources, subsidy programs, entitlements, and related services for homeless persons;
- Experience working with homeless individuals and families is strongly preferred;
- Must have own transportation with liability insurance to conduct job related travel; and
- Must successfully complete a background check and meet insurance carrier’s requirements for approval to drive.
**Additional Information**:
Work hours are Monday - Friday, 9-5 although there will be some night time and weekend hours on occasion to attend community events, conduct early morning or late night collaborative outreach efforts, or attend to emergent client and administrative needs.
Full Time, Hourly Non-Exempt 40 hours per week. Starting salary is $23 - $28 per hour with medical and dental benefits provided, 403b contribution and matching, as well as generous paid time off. Position begins immediately. This is not a remote position.
All q
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