Front Desk Manager
2 weeks ago
**JOB DESCRIPTION**:Front Desk Manager needed for Corporate, 150 Room, Full-Service Holiday Inn located in Hollywood, Florida.
**BASIC FUNCTION**:Under the general guidance of the General Manager the Front Desk Manager will plan, organize, develop and direct the overall operations of the Front Office. Will work closely with the General Manager to develop strategies for the Rooms Division.
**QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE**:
- At least two years of hotel management experience required, preferably in an a full service hotel.
- Experience as **Front Office Supervisor required**:
- Experienced with utilizing the resources available of a large franchise hotel brand
- Excellent communication skills.
- Aggressive, self
- motivated, resourceful team player
- Must have extensive knowledge of guest relations and service standards.
- Ability to analyze client needs and negotiate pricing.
- Experienced with RFP’s, contracts, revenue management, negotiating, forecasting, marketing plans, and meeting room sales
- Experienced with star report and understands the market and comp set analysis in achieving the hotels goals
- Above average proficiency in Microsoft Office including Word, Excel, and Outlook.
- Knowledge of Opera and IHG Merlin **REQUIRED**.
- Basic Accounting Experience preferred.
- Ability to work under time pressures and extensive hours.
- Good organizational skills and detail oriented.
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
- Maintain positive and productive working relationships with other associates and departments.
ESSENTIAL FUNCTIONS: Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of all the Hotel departments aligned with the General Manger’s vision and company goals.
- Be accountable for the staff, product and profit within the Hotel’s departments - excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business.
- Utilize innovation to achieve long and short term strategic objectives.
- Provide inspirational leadership by motivating and developing all associates to contribute towards the overall success of the hotel.
- Monitor and action all guest feedback from Guest Surveys and Social Media Review.
- Ensure cleanliness levels are met by conducting daily room inspections.
- Communicate regularly with the General Manager to influence the strategy for the departments in the short and long term.
- Maximize individual potential through a positive commitment to training and development and succession planning at all levels, to meet current and future hotel staffing demands as well as addressing business issues.
- Lead, develop, motivate and empower associates to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
- Help ensure the hotel is fully staffed with skilled, motivated associates who can meet the customer service expectations identified through the service strategy and quality commitments.
- Make certain that associates are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company.
- Manages and develops a strong Front Office Team and other departments as specified.
- Be visible throughout the hotel daily, meeting with guests as necessary.
- Monitors and verifies compliance with all Guidelines to Operations.
- Verifies supervisors maintain adequate levels of department supplies.
- Verifies all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Verifies employees are working in a safe environment.
- Manages all period-end inventories.
- Directs, monitors, and assists all front desk staff.
- Verifies guest tracking scores and employee opinion survey goals are achieved.
- Supporting Profitability and Revenue Goals: Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all charge backs and rebates on a timely basis.
- Administers plans and actions to keep charge backs and rebates to a minimum.
- Verifies all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
- Managing and Conducting Human
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