Guest Service Agent

1 week ago

Washington, United States Hilton DC National Mall The Wharf Full time

A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions.

**ESSENTIAL SKILLS**
- Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
- Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
- Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
- Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
- Ability to perform job functions with mínimal supervision.
- Ability to work cohesively with co-workers as part of a team.
- Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
- Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
- Ability to understand and carry out instructions in verbal, written or diagram form.
- Ability to understand Guests’ service needs.
- Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
- Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
- Ability to interact with people, particularly in resolving complaints and problems.

**JOB DUTIES**
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guests out of the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints.
- Offer guest rooms, food & beverage outlets and seasonal hotel promotions.
- Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
- Post charges to individual room or master account.
- Complete tasks on daily checklist.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Adhere to guest safe deposit box procedures.
- Adhere to policies regarding handling of employee’s cash bank.
- Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
- Offer Hilton Honors Rewards Program to guests.
- Process mail, messages, faxes and packages.
- Assist Guest Assistant Attendant as needed.
- Responsible for knowledge of groups and functions in the Hotel on a daily basis.
- Notify management of any pertinent information related to shift activities.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a Team Player and encourage the teamwork attitude among staff.
- Attends department and inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
- Follow supervisor’s instructions and performs other duties as directed or assigned.
- Assist in safety and maintenance by tracking items in HotSos for relevant department
- Receive advance deposits at the desk for future reservations and process as per policy.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

**PHYSICAL REQUIREMENTS**

The frequency codes assigned in these job descriptions are:
Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Frequently. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING:

  • Guest Service Agent

    1 month ago

    Washington, United States Sonesta International Hotels Corporation Full time

    The position of Guest Service Agent is responsible for checking guests in and out of the hotel in a timely and professional manner; processing all payments according to established procedures and providing friendly, professional service at all times. Guest Service, Agent, Service, Guest, Retail

  • Guest Service Agent

    2 weeks ago

    Washington, United States Hilton DC National Mall The Wharf Full time

    A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions. **JOB DUTIES** - Welcome and register...

  • Guest Service Agent

    4 weeks ago

    Washington, United States Hilton Washington DC National Mall The Wharf Full time

    A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions. JOB DUTIESWelcome and register guests...

  • Guest Service Agent

    4 weeks ago

    Washington, Washington, D.C., United States Hilton Full time

    The beautiful Embassy Suites Washington DC Convention Center is looking for a full-time Guest Service Agent to join their front desk team This 384-suite property is set in the Penn Quarter neighborhood of D.C., just two blocks from the Washington Convention Center and a mile from the National Mall. Shift Pattern: variable with potential shift times from...

  • Guest Service Agent

    2 weeks ago

    Washington, Washington, D.C., United States Hilton Full time

    The beautiful Embassy Suites Washington DC Convention Center is looking for a full-time Guest Service Agent to join their front desk team This 384-suite property is set in the Penn Quarter neighborhood of D.C., just two blocks from the Washington Convention Center and a mile from the National Mall. Shift Pattern: variable with potential shift times from...

  • Guest Service Agent

    4 weeks ago

    Washington, United States Embassy Suites by Hilton Washington DC Convention Center Full time

    DescriptionThe beautiful Embassy Suites Washington DC Convention Center is looking for a full-time Guest Service Agent to join their front desk team! This 384-suite property is set in the Penn Quarter neighborhood of D.C., just two blocks from the Washington Convention Center and a mile from the National Mall. Shift Pattern: variable with potential shift...

  • Guest Service Agent

    4 weeks ago

    Washington, Washington, D.C., United States Embassy Suites by Hilton Washington DC Convention Center Full time

    The beautiful Embassy Suites Washington DC Convention Center is looking for a full-time Guest Service Agent to join their front desk team This 384-suite property is set in the Penn Quarter neighborhood of D.C., just two blocks from the Washington Convention Center and a mile from the National Mall. Shift Pattern: variable with potential shift times from...

  • Guest Services Agent

    2 weeks ago

    Washington, United States Rosewood Hotels & Resorts Full time

    Job Description Press space or enter keys to toggle section visibility Competitive Benefits Free Parking (if available) Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation time, Holidays, Sick and more) Complimentary Room Nights Restaurant Discount- 50% off F&B Complimentary Meal...

  • Guest Service Agent

    1 month ago

    Washington, United States Rosewood Hotel Group Full time

    Competitive Benefits Free Parking (if available) Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation time, Holidays, Sick and more) Complimentary Room Nights Restaurant Discount- 50% off F&B Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short-Term Disability...

  • Guest Service Agent

    4 weeks ago

    Washington, United States Rosewood Hotel Group Full time

    Competitive Benefits Free Parking (if available) Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation time, Holidays, Sick and more) Complimentary Room Nights Restaurant Discount- 50% off F&B Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short-Term Disability...

  • Guest Service Agent

    3 weeks ago

    Washington, United States AC Hotel Washington DC Convention Center Full time

    **Overview**: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    3 weeks ago

    Washington, United States Sonesta Full time

    **Job Description Summary** The position of Guest Service Agent is responsible for checking guests in and out of the hotel in a timely and professional manner; processing all payments according to established procedures and providing friendly, professional service at all times. **_ DUTIES AND RESPONSIBILITIES:_** - Welcome guests in a friendly, prompt and...

  • Guest Service Agent

    2 months ago

    Washington, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    2 months ago

    Washington, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    1 week ago

    Washington, United States Hotel Madera Full time

    Overview: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    1 week ago

    Washington, United States Hyatt Place Washington DC Georgetown Full time

    Overview: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Potential Career Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Position Requirements** - Immediately greet guest and offer to assist...

  • Guest Service Agent

    6 days ago

    Washington, United States Hilton Washington DC National Mall The Wharf Full time

    A Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL SKILLSAbility to follow all...

  • Guest Service Agent

    1 month ago

    Washington, United States Salamander DC Full time

    We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with...

  • Guest Service Agent

    4 weeks ago

    Washington, United States Salamander DC Full time

    We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with...

  • Guest Service Agent

    1 week ago

    Washington, United States Hotel Madera Full time

    **Overview**: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...