Customer Service Representative

7 days ago

Austin, United States City of Austin Full time

Position Information

**Posting Title**
- Customer Service Representative**Job Requisition Number**
- COA091852**Position Number**
- 108539**Job Type**
- Full-Time**Division Name**
- ARR Customer Service**Minimum Qualifications**

**Education and/or Equivalent Experience**:

- Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.

**Licenses and Certifications Required**:

- None.

**Notes to Applicants**Physical requirements for Customer Service / Mail Room Position**:
The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week.-
- **Skills Assessments**:A competency assessment may be required to verify your skill set.
- **90-Day Provision for Additional Vacancy**:This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above.
- **Nepotism Policy**: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.”
- **Virtual Interviews**:Austin Resource Recovery may conduct virtual interviews.
- **Travel**:If you are selected for this position, and meet the Driver Safety Standards in the City of Austin **Driver Safety Program,** you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
- **Physical Requirements**: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer.**Benefits**:Working with the City of Austin at **Austin Resource Recovery (**ARR**) **provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more Click **HERE** for more information.
- This position is eligible for the Public Service Loan Forgiveness (PSLF) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements.- **Tobacco and Vape-Free Workplace**:All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises.**Pay Range**
- $23.04 - $26.50 per hour**Hours**
- Monday - Friday; 8:00 a.m. - 5:00 p.m.- Hours may vary due to operational needs. Some nights, weekends and holidays may be required.**Job Close Date**
- 06/17/2024**Type of Posting**
- External**Department**
- Austin Resource Recovery**Regular/Temporary**
- Regular**Grant Funded or Pooled Position**
- Not Applicable**Category**
- Professional**Location**
- 1520 Rutherford Lane Bldg 1, Austin, Texas 78754**Preferred Qualifications**

**Preferred Experience**:

- Experience working in a utility customer service or utility billing role.
- Experience working in a governmental /municipality customer service role
- Ability to travel to more than one work location

**Duties, Functions and Responsibilities**

**Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.**
- Resolves customer issues with one call resolution.
- Answers customer requests or inquiries concerning services, products, billing, and equipment.
- Researches customer account information to explain services, charges, and adjustments.
- Logs customer complaints, creates service requests, and routes to the appropriate department(s).
- Maintains and files all generated service requests.

**Responsibilities - Supervision and/or Leadership Exercised**:

- May train others.

**Knowledge, Skills and Abilities**

**Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.**
- Knowledge of billing procedures.
- Knowledge of good customer relations practices.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in planning and organizing.
- Skill in handling conflict and uncertain situations.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain effective communication and working relationships with city employees and the public.

**Criminal Background Investigation**
- This position has been approved for a Criminal Background Investigation.**EEO/ADA**- The City of Austin will not discriminate against a

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