Front Desk Manager

3 weeks ago

Washington, United States Marriott International, Inc Full time

**Job Number** 24097833

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Washington D.C., 923 16th and K St NW, Washington, District of Columbia, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training

  • Front Desk Manager

    3 weeks ago

    Washington, Washington, D.C., United States Hyatt Place Washington DC GeorgetownWest End Full time

    OverviewOpportunity: Front Desk ManagerManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates,...

  • Front Desk Manager

    3 weeks ago

    Washington, United States Hyatt Place Washington DC GeorgetownWest End Full time

    Overview Opportunity:  Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support...

  • Front Desk Manager

    4 weeks ago

    Washington, United States Hyatt Place Washington DC GeorgetownWest End Full time

    Overview Opportunity:  Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support...

  • Front Desk Manager

    4 weeks ago

    Washington, Washington, D.C., United States Hyatt Place Washington DC GeorgetownWest End Full time

    OverviewOpportunity: Front Desk ManagerManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates,...

  • Front Desk Manager

    5 days ago

    Washington, Washington, D.C., United States Hyatt Place Washington DC GeorgetownWest End Full time

    OverviewOpportunity: Front Desk ManagerManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates,...

  • Front Desk Manager

    3 weeks ago

    Washington, United States Hyatt Place Washington DC Georgetown Full time

    Overview: Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager Rooms Division Manager Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates,...

  • Front Desk Manager

    4 weeks ago

    Washington, United States Marriott International Full time

    Job Number 24058208 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Washington D.C., 1150 22nd Street NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office...

  • Front Desk Manager

    3 weeks ago

    Washington, United States Marriott International Full time

    Job Number 24058208 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Washington D.C., 1150 22nd Street NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office...

  • Front Desk Manager

    5 days ago

    Washington, United States The Inn at Little Washington Full time

    Job DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and...

  • Front Desk Manager

    6 days ago

    Washington, United States The Inn at Little Washington Full time

    Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next...

  • Front Desk Manager

    2 weeks ago

    Washington, United States Georgetown Allure Medical Spa Full time

    **Front Desk Manager at Georgetown Allure Medical Spa** Join the forefront of aesthetic innovation with Georgetown Allure Medical Spa, a top-tier facility in Washington, DC. Our commitment to excellence offers a unique career path in beauty and client care. **Role Summary**: As the face of Georgetown Allure, the Front Desk Manager plays a pivotal role in...

  • Front Desk Supervisor

    2 months ago

    Washington, United States Sonesta International Hotels Corporation Full time

    The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for Front Desk, Operations Manager, Supervisor, Guest Service, Hotel

  • Mgr Front Desk

    1 month ago

    Washington, United States Sage Hospitality Group, LLC Full time

    The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents a Front Desk, Hotel, High School, Guest Experience, Operations

  • Front Desk Supervisor

    2 months ago

    Washington, United States Sonesta International Hotels Corporation Full time

    The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, Front Desk, Supervisor, Operations Manager, Guest Service, Office Manager, Hotel

  • Front Desk Supervisor

    1 month ago

    Washington, United States Hersha Hospitality Management, LP Full time

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, Hotel, General Manager

  • Front Desk Receptionist

    4 weeks ago

    Washington, United States U Street Parking Full time

    **Front Desk Officer** Job Overview**: In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logístical requirements for...

  • Assistant Front Desk Manager

    1 month ago

    Washington, United States The Darcy Full time

    Job DescriptionPosition Title: Assistant Front Desk ManagerShift: FlexibleDay(s) Required: FlexibleMinimum Requirements: A minimum of three years in a supervisory role in a large hotel/resort A minimum of five years experience in guest services (front desk, concierge, PBX, bell, valet) Able to problem solve effectively Able to interact with team members and...

  • Front Desk Receptionist

    4 weeks ago

    Washington, United States U Street Parking Full time

    Job DescriptionJob DescriptionFront Desk Officer Job OverviewIn the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical...

  • Front Desk Receptionist

    3 weeks ago

    Washington, United States U Street Parking Full time

    Job DescriptionJob DescriptionFront Desk Officer Job OverviewIn the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical...

  • Assistant Front Desk Manager

    1 month ago

    Washington, Washington, D.C., United States The Darcy Full time

    Job DescriptionPosition Title: Assistant Front Desk ManagerShift: FlexibleDay(s) Required: FlexibleMinimum Requirements:A minimum of three years in a supervisory role in a large hotel/resortA minimum of five years experience in guest services (front desk, concierge, PBX, bell, valet)Able to problem solve effectivelyAble to interact with team members and...