Eligibility Worker I

2 weeks ago

Stockton, United States San Joaquin County Full time

**Approximate Salary**
- $3,513.83 - $4,271.08/month

**Opening Date**
- 5/1/2024 08:00:00 AM

**Closing Date**
- 5/15/2024 11:59:00 PM

**Employment Type**
- Full-Time**Analyst**
- Shannon Ramirez

**Introduction**:
**Individuals in the Eligibility Worker I position who successfully complete their probationary period will be eligible to promote into the Eligibility Worker II classification.**

The role of an Eligibility Worker is to help program participants succeed in becoming self-sufficient by providing support and assistance in the area of eligibility determination of social services. The newly hired Eligibility Worker I will be being going through a 28-week Induction Training class. This classroom style training is used to teach new Eligibility Workers state and federal guidelines, regulations, policies, and procedures on determining eligibility for cash aid, food stamps, and Medi-Cal for the citizens of San Joaquin County. An Eligibility Worker I will also receive training on the types of documents and information that program participants will need to provide to meet eligibility requirements of the various services. Training topics will also include methods of obtaining information from various sources and strategies to accurately review documents related to eligibility determination. Eligibility Workers are also responsible for managing an assigned caseload and determining eligibility for cash aid, food stamps, and Medi-Cal for these participants. Additional duties include a heavy volume of phone contacts and scheduled/unscheduled appointments with clients.

An Eligibility Worker I must successfully pass each test administered during training and hold a minimum overall percentage score provided by the instructors in order to remain in the position.

**All offers of employment are contingent on successfully passing a pre-employment background check which includes a DOJ Live Scan.**

Effective July 2024 - 4% Cost of Living Adjustment increase

Effective July 2025 - 3% Cost of Living Adjustment increase
- **New Hire Retention Bonus**:
**$2,000** upon completion of first year equivalent employment (2,080 hours)

**$1,000** upon completion of third year equivalent employment (6,240 hours)

**$3,000** upon completion of sixth year equivalent employment (12,480 hours)

**TYPICAL DUTIES**:

- Gathers, verifies and learns to evaluate financial, personal and social information of clients to determine eligibility and benefit levels for one or more public assistance programs; initiates and processes casework through various automated systems.
- Assists clients by explaining program eligibility requirements and client responsibilities for receiving benefits.
- Learns and applies current state, federal and program regulations and procedures necessary for multi-program caseload management.
- Determines the correct amount of benefit or assistance; explains eligibility determination to clients and applicants.
- Initiates appropriate disposition of cases; approves, denies, transfers, or terminates public assistance programs; authorizes benefits within specified guidelines or makes appropriate referrals for immediate services and assistance; authorizes emergency assistance as necessary.
- Coordinates with other agencies or individuals involved in cases; acts as liaison between clients and other counties; coordinates with other units in department; upon authorization, supplies information to other agencies and client representatives; directs clients to other offices or agencies for assistance as appropriate.
- Attends and participates in meetings and training programs; learns policies, procedures, regulations, departmental organization, and community resources.
- Works with staff to resolve issues; provides coverage as needed.

**MINIMUM QUALIFICATIONS**:
**EITHER PATTERN I**

**Experience**: Two years of general clerical and/or office technical work.

**OR PATTERN II**

**Education**: Completion of 60 semester/90 quarter units from an accredited college or university with major course work in liberal arts, social sciences, business or public administration, or related areas.

**OR PATTERN III**

**Education**: Successful completion of the Eligibility Certificate program offered by San Joaquin Delta College or comparable program approved by San Joaquin Delta College.

**AND**

**Special Requirement**: Successful completion of the County’s induction training program is required within the first year of employment. Failure to complete the program may result in release from employment.

**License**: Possession of a valid California driver’s license if required by the nature of the assignment.

**KNOWLEDGE**:
Standard office practices and procedures; personal computer systems and general office computer software; customer service principles and practices; techniques for interviewing and gathering information from a diverse population; filing and record keeping systems; language mechanics; correspondence and report for

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