Network Specialist

4 weeks ago

Greenwich, United States Town of Greenwich, CT Full time

**General Statement of Duties**:
Provides technical support and maintenance of networked and standalone business devices, including the network hardware and software supporting the devices.

Reports to the Assistant Director of Information Technology.

**Qualifications**:
**Education and Experience**:
Associate’s degree from an accredited college or university in Computer Science or a related field plus two (2) years of professional information technology experience, troubleshooting and maintaining computer networks; or the equivalent combination of education and experience.

**Qualifications**:
Proven skills working with switches, routers, VLANs, servers, IP networking, and network security concepts pertaining to a Firewall such as IP addressing, DHCP and DNS.
Demonstrated knowledge of, and proficiency in, the administration of Windows OS, Active Directory, VMWare, servers, print queues, files structures, related hardware/software such as anti-virus, backup, protocols and client configurations; MS Office365 and Office Suite software, cloud administration and security, PC/server/mobile device, VOIP and QOS on a shared data network, and Windows PowerShell commands.
Proficiency with administering and designing databases such as MSSQL, as well as manipulating data through reports and macros.
Proven customer service skills.
Demonstrated ability to maintain professional working relationships with colleagues and stakeholders.
Effective verbal, listening and written communication skills.
**Examination: 100% Training & Experience Assessment**

**Department**: Information Technology**Bargaining Status**: LIUNA**Salary Range**: L-E**FLSA Status**: Nonexempt**Job Code**: 1767**Date Created**: Sept. 1995**Last Amended**: Dec 2021**ESSENTIAL FEATURES**:

- Assists with the IT Department’s management of the Town’s data network, including maintenance of the physical wiring and configuration of equipment such as switches and routers, across multiple locations. Works with vendor(s) to troubleshoot connectivity problems as required.-
- Installs and upgrades PCs, network cards, network printer drivers, standalone software and connects PCs via wiring and network switches and routers. Performs minor repairs to PCs and printers. Determines the need for an outside vendor to perform major repairs, and coordinates the repair.
- Provides Help Desk customer service to users of supported devices and the Town’s local and wide area network.
- Ensures the Help Desk ticket system reflects work performed and time spent on each ticket; prepares Help Desk activity and project status reports as needed.
- Participates in maintaining accurate inventory of all hardware and software managed by IT department.
- Documents the data network in all areas including system configuration, workstation configuration, workstation and hub(s) locations, back-up procedures, disaster recovery, etc.
- Researches and evaluates hardware and software to establish and maintain Town standards. This encompasses the types of devices, network connectivity, word processing, spreadsheets, database and other software installed on supported devices.
- Works on special projects as assigned. Analyzes problems and independently researches solutions to remedy the problem in a reasonable amount of time.
- Trains users as needed in applicable aspects of supported business computing, i.e., using the network, electronic mail, and word processing.- Performs other related duties as assigned.

**Supplemental Information**:

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