Global Implementation Program Manager

3 weeks ago

Deerfield, United States ADP Full time

**ADP, Inc. is hiring a Global Implementation Program Manager in our Deerfield, IL location.**

***
- Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
- Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

**Well, this may be the role for you Ready to design what’s next?**

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. You’ll be curious, persistent, and at times persuasive.

As part of our team, you’ll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what’s next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

**WHAT YOU’LL DO**:

- **Build Teams that thrive. **As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
- Learning**. **You’re always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a “learn as you go” approach with a willingness to figure out new ways of doing things.
- **Create Results. **You’re proactive and hands-on. When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it.
- **Continuous Learning. **You will actively collaborate with other associates to share ideas or show what you’ve learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.
- **Variety of work. **There is no typical day. You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.
- **Influence and inspire confidence. **You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.
- Challenges**. **Inevitable challenges will arise, and we’ll rely on you to look for a solution.
- Responsibilities**. **Perform program management coordination for strategic multi-payroll implementations and orchestrate the project delivery process for strategic, highly complex global payroll implementations. Ensure software implementations conform with internal and contractual protocols as well as established milestones and Key Performance Indicators (KPIs). Ensure that regional Project Managers are assigned and aligned on the scope of implementation and do not have any roadblocks preventing activities to be carried out as planned. Define governance structure and tools for communication, project playbook definition, daily tracking, and collaboration with the involved teams. Ensure that the Plainview project management tool is accurately updated, risks are clearly defined, and mitigation is planned to avoid any “go live” date slippage. Track Key Performance Indicator (KPI) performance (including Net Promoter Score (NPS), project slippage, backlog aging, and forecasting). Serve as Subject Matter Expert for Business Process Management System (BPMS) in End-to-End Contract Administration phase. Ensure process flow is smooth and sequence dependent in CGC configuration and work process activities as Subject Matter Expert for BPMS initiative. Oversee ADP lifecycle tracker requirements definition and collaborate with development team on same. Participate in meetings regarding new feature enhancements as representative of implementation business unit. Collaborate with involved team members to define test cases and conduct UAT where applicable. Serve as mentor to team members who are part of ADP Buddy program and provide training to both clients and associates**.**

**TO SUCCEED IN THIS ROLE**:

- **Education and Qualifications/Skills and Competencies. **Bachelor's degree in Business Administration, Economics, or a closely related field of study and seven (7) years of related experience required. The company will also accept a Master's degree and five (5) years of related experience**.**:

- **Work Experience. **Five (5) years of experience must include: Agile, Waterfall, and Scrum project management practices; Implementing global payroll or HR projects; Program management coordination; Project Management; Ensuring program delivery, billing, invoicing, contract management, and efficiency for implementations; Planning and setting project milestones and deliverables; Meeting in-country partner network and compliance re

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