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Customer Service Rep I

3 months ago

Norfolk, United States Sentara Healthcare Full time

Sentara Billing Support Services, Battlefield (Chesapeake VA) is hiring a Customer Service Rep I

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues.

May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Required: High School Grad or Equivalent

Required: Healthcare - 1 year

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
- High School Grad or Equivalent
- Healthcare 1 year
- Service Orientation
- Social Perceptiveness
- Speaking
- Technology/Computer
- Active Listening
- Reading Comprehension
- Time Management
- Communication
- Writing
- Coordination
- Active Learning
- Mathematics