Assistant Store Manager

2 weeks ago

Houston, United States Tennis Express Full time

**About Us**
At Tennis Express, we know tennis. From our far-reaching internet retail business to the brick-and-mortar store in Houston, we thrive on delivering our customer's cutting-edge clothing and equipment to help them on their tennis journey. Tennis is known as " the sport of a lifetime" and is inclusive of players worldwide. Tennis is truly a community without borders, and we feel the same about Tennis Express. We have a team of passionate employees from all different walks of life working to make sure every customer experience is outstanding. Our employees strive to deliver on our mission statement to inspire and nurture the inner champion - by delivering the best customer experience and providing innovative game improvement gear - one player at a time.

**Job Summary**

As the Assistant Store Manager, you will assist with overseeing store operations at our Houston, TX store location. You will be responsible for achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager and overseeing the specific operational aspects of the store. The Assistant Store Manager will have a dotted-line responsibility for managing employees of the store in partnership with the Store Manager.

This role is an opportunity to make a difference and join one of the world’s top specialty online and brick and mortar tennis retailers.

**Essential Functions of this position include**:

- Assists with managing sales performance to meet sales and margin goals
- Assists with team scheduling management to always ensure adequate store coverage
- Ensure efficient day-to-day operations of the store
- Uphold Tennis Express standards for merchandise presentation and stockroom organization
- Assists with holding associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Assists with on-boarding/training of hourly associates
- Assists with driving shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store “Shrink Coach”

**We’re looking for someone that can**:

- Assist with building a team excited about offering WOW Customer Service
- Help customers find the right product in our store and assist with checkout
- Proactively handle escalated situations and offer creative solutions
- Maintain inventory levels in the store
- Assist with training our staff in sales techniques and new product launches
- Bring a positive attitude and strong work ethic to the workplace
- Computer knowledge and experience using Microsoft Office and Excel
- Flexible availability - including nights, weekend, and holidays

**What You Bring to Tennis Express**
- You have 3+ years retail managerial experience.
- Ability to foster team member engagement including employee recognition
- You have great problem-solving ability and analytical skills
- You genuinely like helping people and being part of a team.
- You can work effectively and efficiently in a fast-paced environment.
- You look for the opportunity to stay positive and friendly.

**What Makes Working at Tennis Express Amazing**
- We are an award-winning tennis retailer and we’re proud to have been recognized as Tennis Retailer of the Year by both, The Tennis Industry Association and Babolat.
- At Tennis Express, we strive to create a culture of belonging that brings joy to our work.
- With our entire team based in house, we often have opportunities for employees to continue to learn and grow.
- It’s our passion to build champions on and off the court.

**We Can Offer You**:

- Competitive salaries and benefit options to include health, dental, and vision plans
- A generous merchandise discount for part-time and full-time employees
- Paid time off for salaried employees

**Work Environment**

This position operates in a typical retail environment that requires frequent face-to-face interactions with customers. This role routinely uses computers and cash registers/credit card machines. The use of racquet stringing machines and related tools/supplies may also be required.

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to handle objects and type on a computer, use phones and computer software/cash registers to place customer orders and communicate with others to exchange information. The employee is frequently required to stand for prolonged periods of time and move about inside the building. Position may require standing for prolonged periods of time with use of hands/fingers while stringing racquets. The employee is sometimes required to sit, bend, twist, stoop, kneel, crouch or climb.
- The employee must regularly lift and/or move objects th

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