Questionnaire Configuration Specialist

Job Description

How will you make a difference as a Questionnaire Configuration Specialist at Fragomen?
- Communicate and collaborate with stakeholders to obtain and understand the business requirements - gather and hold discovery sessions as needed to truly comprehend the end desire/purpose of the request. Convey our build standards and process to guide stakeholders and develop a partnership in this endeavor.
- Define and analyze functional requirements and configuration specifications.
- Design the questionnaire to meet business, product and maintenance strategies, goals and requirements.
- Develop and maintain a functional design document (configuration spreadsheet) for each request.
- Conduct QA. Prepare communication plan to have requestor complete UAT process.
- Partner with other departments as needed for a successful implementation (Onboarding, Application Support, Adoption, etc.).
- Manage ServiceNow tickets quickly and efficiently meeting or exceeding all SLAs.
- Provide Tier 2 support to troubleshoot issues with regards to questionnaire configuration. Escalate to development if needed.
- Report status of all tasks through various communication channels.
- Draft change announcements describing the new builds and what has changed in existing questionnaires.
- Identify preventable issues and take proper steps to resolve or escalate to resolution.
- Determine and recommend efficiencies/process improvements to streamline processes.- Ensure all questionnaire builds comply with Fragomen security/data privacy standards.

Leverage your valuable skills and experience to make an impact at Fragomen:

- Experience utilizing the ServiceNow platform - especially skills related to building questionnaires and processing incident tickets.
- High business analytical skills and attention to detail
- Ability to identify risks and issues, propose solutions and appropriately escalate with discretion.
- Excellent communication, customer service and time management skills.
- Ability to learn new tasks and deliver results with reduced turnaround times.
- Ability to work under pressure, meet scheduled deadlines, be flexible and adaptable at changing priorities.
- Ability to explain technical processes to legal teams and other “non IT” departments as needed.
- Able to take ownership of assignment and see it through to real impact
- A self-starter who’s comfortable working autonomously- Knowledge in the below areas would be beneficial:

- Agile business analysis methodology
- Form.io form building platform experience
- Javascript or other basic programming experience

**Benefits**:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching

Learn More About Fragomen:
Please take time to read _About Us_, explore the _Meaningful and Impactful Work_ we do for our clients, and review the standard _Benefits_ we offer. You can find all the material to the right of this page.