Patient Services Specialist

3 weeks ago

Chicago, United States CommunityHealth Clinic Full time

**Full-Time Bilingual Patient Services Specialist - Spanish/English**

**Do you believe everyone should have good health care? Are you someone who absolutely loves helping people, and building relationships with others? Are you organized and very detail-oriented? If so, the Patient Services Specialist role would be a great fit for you.**

**The Opportunity**: CommunityHealth seeks to hire a full-time bilingual (Spanish/English) Patient Services Specialists (PSS), who will be working with patients at the Front Desk to provide an optimum care experience. In this role, under the general supervision of the Patient Access Manager, the PSS will partner with patients in connecting them to care by assisting with registration, checking patients in/out for their appointments, and providing overall support to ensure a positive patient experience.

**Duties and Responsibilities**
- Provide a high level of customer service, in a high volume setting
- Inform patients of clinical policies and procedures to facilitate patient care and compliance
- Register new patients, ensuring all eligibility paperwork is properly collected, processed, and uploaded into the electronic medical record
- Schedule appointments via phone and in person
- Provide support for direct team members, and other clinic staff and volunteers
- Other Duties as needed, including, but not limited to, interpreting for provider visits

**Qualifications**
- Must be bilingual and bicultural in Spanish and English
- Be dependable, reliable, and able to work evenings and Saturday shifts
- Must be willing to always communicate and interact with patients
- Strong interpersonal and customer service skills, and ability to work with diverse groups
- Strong organizational and time management skills, with displayed attention to detail
- 1 year of work in a community or healthcare setting preferred
- Basic Microsoft Office skills: Word, Outlook, Excel
- Previous experience working with electronic medical records preferred
- Commitment to the CommunityHealth mission, model of service delivery, and core values
- _LIFE EXPERIENCE: We know that many of your most character-building experiences do not show up neatly on a resume. Please use a cover letter to tell us why you would be a good fit for this job, especially those qualifications that do not appear on your resume._

**Compensation and Benefits**

The starting salary range for this entry level position is $16.50 - $18.65/hr ($32,175 - $36,367)

**NOTE**: All employees are required to be fully vaccinated against COVID-19, and boosted when eligible, as well as need to provide documentation of MMR (Measle, Mumps, and Rubella) and Varicella (Chicken Pox) vaccination/immunity as a condition of employment (or must obtain approval of a medical or religious exemption) **prior to start date.**

Pay: $32,175.00 - $36,367.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work setting:

- Clinic
- In-person

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Spanish (required)

Work Location: In person

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