Meter Reader

The James City Service Authority seeks an individual to perform responsible work related to the operation and administration of residential and commercial water meter service.

Salary negotiable depending on qualifications + Full-Time County Benefits.

There are four levels in the Meter Reader series distinguished by the level of work performed and the qualifications of the employee.

Meter Reader Apprentice - $37,398 / yr or higher DOQ

Meter Reader Specialist I - $39,968 / yr or higher DOQ

Meter Reader Specialist II - $42,734 / yr or higher DOQ

Meter Reader Specialist III - $45,704 / yr or higher DOQ

**Responsibilities**:

- Locates residential and commercial water meter for assigned addresses; records meter readings for billing purposes using both manual and automated equipment methods.
- Delivers water service notifications to customers with delinquent accounts; terminates water service for nonpayment as directed.
- Investigates customer complaints; communicates results of investigation to customers.
- Inspects meters for possible source of leakage and determines severity of leak; determines responsibility for leak issue; replaces or makes minor repairs on leaking, damaged or improperly functioning residential and commercial meters.
- Uploads and downloads routes for billing purposes; prints route reports; creates and closes work orders related to field activity.
- **(Specialist II)** Coordinates activities with the Customer Service Billing Department to ensure accurate and timely utility billing and service order completion; operates and maintains assigned vehicles; ensures daily safety and general vehicle appearance checks; schedules preventative maintenance service; prepares and maintains a variety of records, logs, work orders, and/or other related documentation.
- **(Specialist III)** Serves as a Lead to lower-level meter reading staff, which includes prioritizing and assigning work; trains staff on work methods and procedures; ensures staff abide by all JCSA safety protocols and mandatory training; reviews meter reading routes, determines the most efficient reading pattern and performs the most difficult corrections or revisions; conducts field readings of residential and commercial meters and logs results utilizing established guidelines; evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters; considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Performs other duties as assigned.

**Requirements**:

- Any combination of education and experience equivalent to a high school diploma.
- Must possess, or be able to obtain within 30 days, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
- Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
- Skill in use of computer software, especially Microsoft Office Suite; effective verbal and written communication skills.
- Ability to perform sustained physical activities; work under disagreeable conditions such as exposure to weather and varying topography; resolve problems and complaints and deal with irate customers effectively; understand and interpret policies and procedures.

**Meter Reader Apprentice**
- Some experience working with the public in a customer service role.

**Meter Reader Specialist I**
- Some work experience working with the public and reading meters.
- Knowledge of the proper use of meter reading equipment and the workings and characteristics of water meters.
- Must meet all requirements of Meter Reader Apprentice; successfully complete required training for Meter Reader Specialist I as determined by department.

**Meter Reader Specialist II**
- Considerable work experience involving public contact, previous experience reading meters.
- Knowledge of the proper use of meter reading equipment and billing procedures including knowledge of the workings and characteristics of a variety of water meters.
- Skill in troubleshooting and repairing water meters.
- Must meet all requirements of Meter Reader Specialist I; successfully complete required training for Meter Reader Specialist II as determined by department.

**Meter Reader Specialist III**
- Extensive work experience involving public contact, previous experience reading meters.
- Knowledge of the proper use of meter reading equipment and billing procedures including knowledge of the workings and characteristics of a variety of water meters.
- Comprehensive geography knowledge of the department’s service area, and ability to read maps as well as utilize a global position system unit and the geographic information system.
- Must meet all requirements of Meter Reader Specialist II; successfully complete required training for Meter Reader Specialist III as determined by department.