Guest Relations Representative, Fh

2 weeks ago

Milwaukee, United States Froedtert Health Full time

**Discover. Achieve. Succeed. **#BeHere**

***

**Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.***

**This job is ON - SITE.**

**FTE: 0.001000**

**Shift: Shift 1**

**Job Summary**:
Serves as the ‘First Impression Officer’ of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.

**EXPERIENCE DESCRIPTION**:
A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.

**EDUCATION DESCRIPTION**:
High School diploma or equivalent is preferred.

**TRAINING DESCRIPTION**:
Situational de-escalation techniques. Epic transport or EVS modules.

**SPECIAL SKILLS DESCRIPTION**:
Proficient in Microsoft programs. Strong verbal intra and interdepartmental communication skills. Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics. Bilingual. Ability to execute security protocol assignments during an emergency drill. Proficiency in Epic.

**LICENSURE DESCRIPTION**:
American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.

**Perks & Benefits at Froedtert Health**

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

- Paid time off
- Growth opportunity
- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

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