Parts Associate

1 week ago

Fort Mill, United States FORT MILL HYUNDAI Full time

Job Summary:
**Duties**:

- Maintain a clean and organized workspace
- Assist customers with inquiries and purchases
- Operate POS systems for transactions
- Communicate effectively with team members and management
- Support automotive repair and service operations
- Utilize CMMS for tracking maintenance activities
- Assist in sales management activities

**Requirements**:

- Bilingual proficiency is a plus
- Strong organizational skills
- Experience with POS systems preferred
- Ability to maintain a positive attitude in a fast-paced environment
- Knowledge of automotive repair and service is beneficial
- Familiarity with CMMS software is advantageous
- Sales management experience is a plus
- Ex**Job Title**: Parts Counterperson

**Department**: Parts Department

**Reports To**: Parts Manager

**Schedule/Hours**:________

**DUTIES/RESPONSIBILITIES**:

- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates (where applicable) to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Reliable attendance at scheduled shifts.
- Other duties may be assigned. cellent phone etiquette

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift

License/Certification:

- ASE Certification (preferred)

Ability to Commute:

- Fort Mill, SC 29708 (required)

Ability to Relocate:

- Fort Mill, SC 29708: Relocate before starting work (required)

Work Location: In person

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