Call Intake Specialist
3 weeks ago
Call Intake Specialist
The primary focus of the person in this role will be answering incoming calls to assist our clients in creating a service ticket in our system outlining their issue and then routing them to an available technician to resolve their issue.
As part of this role, between calls, this person will also function as an assistant to the procurement manager with quoting, purchasing, shipping and receiving products.
Ideal qualifications:
- Experience as a receptionist often fielding simultaneous calls
- Ability to type 50+ WPM
- Experience working with a service ticket system
- Passion for technology recommended
- Experience with procurement or inventory management
Required qualifications:
- Ability to communicate clearly and concisely on the phone
- Valid CA driver’s license
- High school diploma or equivalent
Hourly: $16.00 - $18.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience level:
- No experience needed
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bakersfield, CA 93301: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)
Work Location: In person
Pay: $16.00 - $18.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
**Experience**:
- Medical terminology: 1 year (preferred)
- Customer service: 1 year (required)
- Computer skills: 1 year (required)
Ability to Relocate:
- Bakersfield, CA 93301: Relocate before starting work (required)
Work Location: In person
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