Community Manager, Assistant

2 weeks ago

Prescott, United States AAM1 Full time

Primarily responsible for assisting Community Manager(s) by providing effective customer service to homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

**Position Responsibilities**:

- Provides administrative support and other tasks as directed to Community Manager.
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM’s management contract.
- Communicates with homeowners concerning compliance with CC&R’s.
- Reviews monthly financials and submits community accounts payable.
- Oversees the design review guidelines process.
- Assists in reviewing bid proposals.
- Travels to and from assigned communities per management contract.
- Maintains accurate and current association records and websites.
- Maintains an effective process for tracking architectural submittals.
- Designs brochures, pamphlets, handouts, etc. for communities.
- Attend meetings as needed.
- Maintains open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Updates community disclosure packages.
- Maintains accurate and current association records.
- Performs other duties as directed.

**Knowledge, Skills & Abilities**:

- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.

**Physical Demands & Work Environment**:

- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Sitting and standing for moderate periods of time.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving communities to inspect common areas per management contract.

**Experience**: Required
- 2 year(s): Minimum Requirements: High school diploma or GED and two (2) years of full time paid professional experience working in administrative/customer service role supporting management staff and/or project management. Valid driver’s license.

Preferred
- 2 year(s): Preferred Qualifications: High school diploma or GED and three (3) years of full-time, paid professional experience working with the HOA/apartment management industry supporting a Community/Property Manager and residents.

**Education**: Required
- High School or better

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