Information Technology

2 weeks ago

Woodbridge, United States Leidos Full time

**Description**

Reinvent yourself at Leidos Uncover your potential by becoming a member of our team. Leidos has an opening for a Junior to Mid-Level Information Technology (IT) Service/Support Specialist at **Fort Belvoir Virginia.**

The position requires support occasionally on weekends and during hours outside of the normal duty day.

Primary schedule core duty hours (10:00 AM - 6:00 PM)

**Primary Responsibilities**
- Modify configurations, utilities, software default settings, etc. for the local workstation with Windows 10 operating system
- Utilize and maintain the helpdesk tracking software (JIRA)
- Document internal procedures
- Install, test and configure new workstations, laptops, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to team members for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Provide advice and recommendations on hardware requirements
- Perform maintenance and repairs as required
- Participate in configuration control activities
- Perform timely workstation hardware and software upgrades as required
- Provide in-person troubleshooting support to customers.
- Document incident resolution and status in incident database tools.
- Provide polite and friendly customer service.
- Install system wide software and assist with fine-tuning system performance.
- Understand dependencies across hardware and software components.
- Provide input and update to standard operating procedures.
- Participate in organizations change management process.
- Availability to occasionally travel TDY to alternate site
- Perform Cable Management installs
- Repair and make CAT 5/6 cables

**Basic Qualifications**
- Must Have Security + CE Certification
- Bachelor’s Degree preferred, High School Diploma and 5 +years of related experience is required
- Microsoft Certification
- Familiar with Microsoft Visio software
- Familiar with Microsoft Imaging Process
- Familiar with Microsoft Office Suite

**Original Posting Date**: 2024-05-01

**Pay Range**: Pay Range $55,250.00 - $99,875.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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