Workforce Management Deputy Chief

2 weeks ago


Sacramento, United States California Employment Development Department (EDD) Full time

_**PLEASE SUBMIT APPLICATIONS THROUGH CALCAREERS**_

Job Description and Duties

**TELEWORK IS CURRENTLY AVAILABLE, HOWEVER, STAFF MAY BE REQUIRED TO REPORT TO THEIR ASSIGNED HEADQUARTERS AS BUSINESS NEEDS ARISE.**

The Disability Insurance Branch (DIB) is looking for a forward-thinking, passionate, detail-oriented leader to join our Workload Optimization Division (“Command Center”) Leadership Team as the Workforce Management Deputy Chief. This position plays a vital role supporting DIB management and staff by managing, planning, and directing the Workforce Optimization and Reporting and Workforce Administration Sections. The Workforce Management Deputy Chief will lead a team of managers and professional staff to conduct workload strategic planning, workforce management (WFM) technology enhancements, and WFM practices including, but not limited to, service delivery, forecasting, scheduling, intraday management, governance, data analysis, and reporting activities for the DI Branch. These efforts help to support the work of DIB call center agents and claims processing examiners by implementing technology, understanding and forecasting DIB workloads and providing robust reporting to service millions of California customers each year.

About our Branch: The DIB administers the State Disability Insurance program, which includes Disability Insurance, Paid Family Leave, Non-Industrial Disability Insurance for state employees, and voluntary plans. The program covers over 18 million workers and provides financial stability to workers and their families in times of need. We strive to deliver timely benefit payments and quality service to all of our customers.

How to Apply

Pay: $9,022.00 - $10,243.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work Location: Multiple locations


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