Area Director

1 month ago

Brookfield, United States Homes for Independent Living of Wisconsin LLC Full time

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

**Overview**

**POSITION OVERVIEW**

The Area Director of Operations will provide high level leadership for operations within the assigned area including but not limited to onboarding and supporting the Regional Director through a direct reporting relationship and in the management of the following: (1) Assessing the short and long term viability of all operations by unit, (2) Evaluating the organizational structure and the current positions within the current structure, (3) Supporting supervisors and support roles through mentorship and collaboration of assigned programs, (4) Participates in high level strategic decision making based on observations as a result of serving as Area Director of Operations, (5) Shall also be responsible for the review and evaluation of services performed within the assigned area to promote quality services for our clients and stakeholders that are aligned with HIL/MyPath’s brand, (6) Promoting high customer satisfaction, (7) Maximizing fiscal performance of business units, and (8) Executing growth and development of new and existing service lines. The Area Director of Operations may be asked to become involved in additional projects, work teams and/or special assignments beyond their day-to-day responsibilities.

**REPORTING RELATIONSHIP**
- This position reports to the Director of Residential Services, who, in turn, reports to the Executive Director.
- The following positions report to this position: Administrative Assistant and Regional Director.

**ESSENTIAL FUNCTIONS**
- Monitors area occupancy, quality of services and needs of existing and potential clients. Supports the entrance of new clients and funding entities through the review of client referrals. Ensures structure of proposed and current services meet client needs and funder requirements to achieve intended outcomes. Facilitates internal moves and discharges from service.
- Works closely with the Director of Residential Services to maintain current services and current operations within assigned area. Supports the Regional Director and other Area Directors when an opening is not filled or there is extra support needed. Works closely with the regional team to maintain standardization of policy and procedure.
- Manages area operating budgets through review of company financial reports and ensures the development of action plans to address variances. Evaluates profitability. Leads area planning and restructuring initiatives in cooperation with the Director of Residential Services, Executive Director and the Finance team.
- Works closely with Executive Director, Director of Finance, and the Admissions team to review, develop, and secure new business opportunities. Conducts property searches and recommends resources needed for new service line development and expansion. Provides leadership through process of launching new services and monitors inter-departmental communication and coordination to ensure project timelines are met.
- Develops and maintains strong partnerships with external stakeholders to include case management supervisors and other key payer representatives to positively impact agency development, sustainability, and growth within the Company.
- Reviews the results of all internal investigations including alleged employee misconduct, employee and client grievances, appeals related to corrective action, and root cause analyses. Monitors regulatory matters including results of on-site visits. Ensures mitigation plans aimed at diminishing potential for recurrence are implemented. Evaluates plans against intended outcomes and amends as needed. Reviews records and reports shared with external sources prior to submission.
- Builds and maintains effective public relations with customers and the community. Ensures client care and program concerns are investigated and action plans are developed as needed. Reviews applicable reports aimed at licensing and funding source requirements prior to submission.
- Executes Company practices and policies within assigned area. Provides leadership and communication within assigned area related to the implementation of policies and procedures.
- Performs human resource management and payroll functions for direct reports including interviewing and selection; orientation, training and performance monitoring and evaluations, coaching, counseling and corrective action and resolution of employee concerns. Acts as a resource on these matters for supervisors partnering with corporate Human Resources on matters related to performance, accountab

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