Fraud & Claims Operations Associate

3 weeks ago

Chandler, United States Wells Fargo Full time

**About this role**:
**In this role, you will**:

- Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
- Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
- Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
- Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

**Required Qualifications**:

- 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Knowledge and understanding of fraud debit or fraud credit card prevention and risk management
- Ability to achieve high production and quality standards
- Strong analytical skills with high attention to detail and accuracy
- Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
- Call center experience
- Intermediate Microsoft Office skills
- Outstanding problem solving and decision-making skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to work effectively under mínimal supervision and follow specific guidelines
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

**Job Expectations**:

- Ability to work weekends, and holidays as needed or scheduled
- Must be able to attend full duration of required training period
- This position is not eligible for Visa Sponsorship

**Work schedule**:
**Mandatory Three-Week Training**: Target start date July 1, 2024
- Monday - Friday 8:00 am to 5:00 pm (Subject to change)

Regular work schedule will be based on business need

In Office Schedule: Need to flexible
- Monday - Friday 8:00 am - 5:00 pm
- Monday - Friday 9:00am - 6:00 pm
- Tuesday - Friday 9:00 am - 6:00pm and Saturday 8:00 am - 5:00 pm

**Work location**:

- 2800 S Price Rd CHANDLER, AZ 85286

**Posting End Date**:
27 May 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  • Fraud & Claims Operations Associate

    3 weeks ago

    Chandler, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking a Fraud & Claims Operations Associate for Cards & Merchant Services (CMS) as part of Consumer Lending. Learn more about our career areas and lines of business at wellsfargojobs.com In this role, you will: Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud...

  • Fraud & Claims Operations Associate

    3 weeks ago

    Chandler, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking a Fraud & Claims Operations Associate for Cards & Merchant Services (CMS) as part of Consumer Lending. Learn more about our career areas and lines of business at wellsfargojobs.com In this role, you will: Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud...

  • Fraud & Claims Operations Associate

    3 weeks ago

    Chandler, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking a Fraud & Claims Operations Associate for Cards & Merchant Services (CMS) as part of Consumer Lending. Learn more about our career areas and lines of business at wellsfargojobs.com In this role, you will: Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud...

  • Fraud & Claims Operations Associate

    3 weeks ago

    Chandler, United States Wells Fargo Full time

    **About this role**: **In this role, you will**: - Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area - Review complex transactions and referrals to prevent and detect fraud...

  • Fraud & Claims Operations Representative - Inbound

    5 days ago

    Chandler, United States Wells Fargo Full time

    **Why Wells Fargo**: **About this role**: **In this role, you will**: - Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity - Perform moderately complex customer support tasks...

  • Career Development Program: Fraud

    4 days ago

    Chandler, United States Wells Fargo Full time

    **Career Development Program**:Fraud & Claims Operations Associate **Career Development Program**, in support of the **OneTen Coalition** Wells Fargo joined OneTen, an organization that aims to close the opportunity gap for Black talent and others who do not have a four-year degree. Wells Fargo, partnering with OneTen and other coalition members, provides...

  • Fraud Specialist

    1 month ago

    Chandler, United States Western Alliance Bank Full time

    Job Title: Fraud Specialist **Location**: AZ - Chandler 3075 What you'll do: The Support Specialist will collaborate with customers, educating them on how to reduce the risk of fraud that could negatively impact their business and result in monetary loss to customers and the bank. The Support Specialist will collaborate with impacted customers, AAB...

  • Fraud Specialist 1

    2 months ago

    Chandler, United States Western Alliance Bank Full time

    Job Title: Fraud Specialist 1 **Location**: AZ - Chandler 3075 What you'll do: The Support Specialist will collaborate with customers, educating them on how to reduce the risk of fraud that could negatively impact their business and result in monetary loss to customers and the bank. The Support Specialist will collaborate with impacted customers, AAB...

  • Sr. WC Claims Specialist

    4 weeks ago

    Chandler, United States Vensure Employer Solutions Full time

    About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process...

  • Workers' Compensation Claims Specialist

    4 weeks ago

    Chandler, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionPosition SummaryWorkers' Compensation Claims Specialist will service our Executive-level clients worker's compensation claims with minimal supervision. This role requires that the Specialist monitor their assigned employers' workers' compensation claims, from inception thru closure, to ensure that all salient...

  • Workers' Compensation Claims Specialist

    2 weeks ago

    Chandler, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionPosition SummaryWorkers' Compensation Claims Specialist will service our Executive-level clients worker's compensation claims with minimal supervision. This role requires that the Specialist monitor their assigned employers' workers' compensation claims, from inception thru closure, to ensure that all salient...

  • Workers' Compensation Claims Specialist

    2 weeks ago

    Chandler, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionPosition SummaryWorkers' Compensation Claims Specialist will service our Executive-level clients worker's compensation claims with minimal supervision. This role requires that the Specialist monitor their assigned employers' workers' compensation claims, from inception thru closure, to ensure that all salient...

  • Fraud Specialist 1

    1 week ago

    Chandler, United States Western Alliance Bank Full time

    Job Title: Fraud Specialist 1 Location: AZ - Chandler 3075 What you'll do: The Support Specialist will collaborate with customers, educating them on how to reduce the risk of fraud that could negatively impact their business and result in monetary loss to customers and the bank. The Support Specialist will collaborate with impacted customers, AAB...

  • Director, Fraud

    7 days ago

    Chandler, United States DISH Network L.L.C Full time

    Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™. Today, our brands include...

  • Director, Fraud

    5 days ago

    Chandler, United States DISH Full time

    Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include...

  • Director, Fraud

    5 days ago

    Chandler, United States DISH Network L.L.C Full time

    Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include...

  • Associate Claims Specialist-workers Compensation

    1 week ago

    Chandler, United States Liberty Mutual Full time

    **Pay Philosophy** The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as...

  • Field Property Claims Adjuster

    1 week ago

    Chandler, United States Farmers Insurance Group Full time

    **We are Farmers!** We aremore than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results...

  • Lead Fraud Detection Product Manager

    2 weeks ago

    Chandler, United States Wells Fargo Full time

    **About this role**: **In this role, you will be responsible for**: - Intake Triage and Assessment: Be the first point of contact for incoming product requests. Analyze requests, identify correlation to the product roadmap, objectives, and key results; detect dependencies, and assess upstream and downstream impacts. - Feature Decomposition: Conduct market...

  • Unemployment Claims Associate

    2 weeks ago

    Chandler, United States Vensure Employer Services Full time

    **About Us** **Position Summary** The **Unemployment Claims Specialist **will under moderate supervision, provide client support, including education on the UE claims process. Gather and compile documents, prepare written responses to state agencies and work with client contacts to conduct necessary research for detailed facts. Meeting deadlines and...