Primary Care Clinical Manager
2 weeks ago
UCSF Benioff Children’s Physicians (UBCP) is a multispecialty physician foundation, and an associated clinically integrated network. Our primary goal is to foster physician collaboration to deliver the most advanced maternal and pediatric care throughout Northern California and beyond. We are committed to valuing diversity and contributing to an inclusive working environment. We have Pediatric and Adolescent Care, After Hours Care, Ophthalmology, and OB-GYN clinics located throughout the San Francisco Bay area.
Under the direction of the Sr. Director of Operations, the Clinical Manager is responsible for the operational management and day to day general supervision of his or her assigned Department. The successful manager will assume responsibility for ensuring or supporting the delivery of quality patient care to the satisfaction of patients, physicians, and staff. The incumbent will remain abreast of financial and growth goals for the department and work closely with the practice director to plan for continued improvement in clinical and financial performance. Additionally, works collaboratively with Physician Leadership for the provision of quality patient care.
**SUPERVISION: (Reporting Relations)**
- Reports to Sr. Director of Operations
- Supervises all clinical operational and administrative functions of care center staff.
- Works closely with the Physician leadership
**JOB PERFORMANCE STANDARDS**:
- ** Service Standards**:Consistently exhibits behaviors set forth in the attached Standard Work Document.
- **
Essential Functions**:
- **Productivity/Efficiency**:
- Assesses methods and processes and recommends ways to improve efficiency and effectiveness.
- Ensures the practice has properly trained staff in sufficient numbers to always provide effective and efficient staff coverage, including back-up plans for sick leave and vacation.
- Ensures staff prioritize work appropriately.
- Manages time reporting and scheduling, includes reviews and approval of department staff timecards, using timekeeping system, and approves all employee PTO requests.
- Appropriately on-boards staff, following UBCP and EEOC guidelines, background, and reference checks, etc.
- Provides supportive counsel and technical expertise to staff as needed.
- Evaluates and identifies clinical staff development needs.
- Identifies and addresses performance and behavioral problems of staff, counsels, and disciplines according to policy on corrective action.
- Conducts monthly staff meetings.
- Maintains effective and consistent communication with staff, physicians, patients, and families.
- Mediates or assists in the mediation of conflicts, differences, and misunderstandings between and amongst patients, staff, and physicians; identifies potential problem areas and proactively address issues.
- Identifies equipment requirements for departments; research for ordering of equipment and supplies and makes recommendations.
- **
Critical and Analytical Thinking**:
Possess the ability to analyze situations and strategize solutions.
- **
Technical Skills**:
- Strong computer skills (especially Microsoft Office tools) required.
- **
Communication (Oral and Written)**:
- Excellent verbal and written communication skills.
- Facilitates communication among physicians, staff, and administration.
- Convenes meetings, distributes memoranda, and schedules in-services as necessary.
- Establishes and implements, communicates, and enforces policies and procedures that address daily operations of the practice.
- Ability to demonstrate diplomacy in communication and conflict resolution techniques.
- **
Leadership and Professional Accountability**:
- Supports leadership and organizational strategic plan direction.
- Trains staff in their day-to-day responsibilities as needed.
- Fosters teamwork and promotes collegial collaboration among all team members.
- Maintains positive working relationships with the community, medical staff, and all levels of supervision and staff and mediates conflict successfully within department.
- **
Quality and Service**:
- Monitors and addresses potential risk management and quality issues in a timely manner.
- Addresses patient/customer complaints in an effective and timely manner.
- Maintains standards of service, productivity, safety, security, and infection control.
- Ensure E.H.R. [Electronic Health Record] optimization within care centers.
- Coordinates remedial training and annual mandatory education, including compliance, safety, and workplace issues.
- Handles patient complaints, referring those complaints which cannot be resolved locally to the identified department staff member.
- Participate in initiatives to achieve performance on quality metrics set forth by the organization.
- **
Other Job Functions**:
- Performs other duties as assigned.
**POSITION REQUIREMENTS**:
**Education**:
- Bachelor’s Degree, or associate degree and 5 years of relevant experience preferred.
**Knowledge**:
- Strong operat
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