Direct Hire Customer Service Representative

7 days ago


Levittown, United States Arcadia Staffing Full time

**Responsibilities**:

- Build sustainable relationships of trust through open and interactive communication
- Identify and assess customers' needs to achieve satisfaction
- Communicates with customers regarding pricing, sample requests, material requirements or shortages and issues new quotes as needed
- Keep records of customer interactions, process customer accounts and file documents
- Provide accurate, valid and complete information by using the right methods/tools
- Coordinates with Production and Transportation all shipments and documentation required for domestic or overseas shipments
- Expedites orders or sample request throughout the process to ensure order due dates are met
- Handle complaints, provide appropriate solutions and alternatives with the time limits and follow up to ensure resolution
- Meet personal/team sales targets and call handling quotas
- Go the extra mile mile to engage customers
- Other duties may be assigned by Management

**Requirements**:

- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems, Access and Excel
- Customer orientation and ability to adapt /respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and mange time effectively
- Minimum of 3 years Customer Service experience is required

Pay: $22.00 - $30.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Work setting:

- In-person

**Experience**:

- Customer Service: 3 years (required)
- CRM systems: 2 years (required)
- Manufacturing: 3 years (preferred)

Work Location: In person



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