Direct Hire Customer Service Representative
7 days ago
**Responsibilities**:
- Build sustainable relationships of trust through open and interactive communication
- Identify and assess customers' needs to achieve satisfaction
- Communicates with customers regarding pricing, sample requests, material requirements or shortages and issues new quotes as needed
- Keep records of customer interactions, process customer accounts and file documents
- Provide accurate, valid and complete information by using the right methods/tools
- Coordinates with Production and Transportation all shipments and documentation required for domestic or overseas shipments
- Expedites orders or sample request throughout the process to ensure order due dates are met
- Handle complaints, provide appropriate solutions and alternatives with the time limits and follow up to ensure resolution
- Meet personal/team sales targets and call handling quotas
- Go the extra mile mile to engage customers
- Other duties may be assigned by Management
**Requirements**:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems, Access and Excel
- Customer orientation and ability to adapt /respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and mange time effectively
- Minimum of 3 years Customer Service experience is required
Pay: $22.00 - $30.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Work setting:
- In-person
**Experience**:
- Customer Service: 3 years (required)
- CRM systems: 2 years (required)
- Manufacturing: 3 years (preferred)
Work Location: In person
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