Server - Arboretum

2 weeks ago

Austin, United States Juliet Italian Kitchen Full time

**Title**:SERVER - Arboretum

**Reports to**:Restaurant Manager

**Summary of Position**:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

**Duties & Responsibilities**:

- Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Be able to make wine suggestions to go with food orders.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Deliver food and beverages from kitchen and bar to guests in a timely matter.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist busperson with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

**Qualifications**:
**Minimum Qualifications**:

- Communication skills that demonstrate friendliness and talking ease adequate to directly serve and interact with customers.
- TABC certification.
- Food Handler certification.
- General knowledge of bar drink recipes and enthusiasm for craft.
- Quality customer service skills.
- Minimum 2 years experience in restaurant front of house staff.
- Ability to work closely with other staff, at a consistently fast pace, while performing a variety of time constraint tasks.
- Requires good memory to avoid confusing customers’ orders and to recall faces, names, and preferences of frequent patrons.
- Basic POS skills to place orders and generate customers’ bills.

**Physical Effort**:

- Stands and walks behind the bar for the duration of the shift.
- Lifts and carries up to 25 pounds to stock the bar.

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