Deskside Support Specialist
2 weeks ago
GCyber is hiring a **Deskside Support Specialist **to support the Office of the Military Commissions (OMC). Although this position is located in the NCR, there will be occasional travel to Guantanamo Bay, Cuba.
As the **Deskside Support Specialist,** you will:
- Provide IT Help Desk support to include providing accurate and timely customer feedback, monitor/update the status of assigned tickets, and ensuring warm hand-off and/or ticket escalation
- Document incidents with detailed break-fix steps and resolution in Remedy ticket tracking system.
- Perform installs, upgrades, and configure customer-specific hardware and software.
- Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
- Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues.
- Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads.
**Minimum Qualifications and Experience**:
- ** Active DoD Top Secret/SCI clearance**:
- DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)
- BA/BS in related field or equivalent experience.
- 4+ years of professional experience
- Prior IT experience for the DoD required
- Must have a valid US Passport and be willing to periodically travel to Naval Station Guantanamo Bay.
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