Customer Experience Assistant, Sales
4 weeks ago
**Customer Experience Assistant, Sales - San Francisco, CA**
Our Customer Experience Sales Assistants provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Sales Assistant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day
- in
- the
- life? Check out a day in the life of a Jewelry Consultant Here
- The targeted budget for this position is $26/h. This compensation budget range may be adjusted at any time at the discretion of the company._
**What you’ll do**:
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage your tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
**What You Have**:
- ** A passion for the customer. **You don’t just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door.
- ** A drive to exceed goals. **You love a good challenge You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
- ** It’s all in the details.** When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
- ** Master of Collaboration.** You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together
**What We Offer**
At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:
- ** Career Growth. **We want to see you sparkle Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Learn more about how Brilliant Earth creates a culture of collaboration and growth Here
- ** Diverse, mission-minded team. **We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here
- ** Continued Education.** Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- ** Employee Discounts. **As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- ** Sales Incentive Programs.** Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
- ** Wellness Benefits. **We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- ** Giving Back and Volunteer Opportunities.** In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- ** Insurance**. Medical, dental, and vision insurance kick in on the first day of your 2nd month
- ** 401k match.** We know that saving for the future is important. That's why we offer a generous 401k match.
- ** Paid Time Off.** We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year.
- ** Disability and Life insurance.** 100% employer-paid.
- ** Pre-Tax Commuter Benefits.**
If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website
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