Manager, Community Resource Center

7 days ago

Victorville, United States Inland Empire Health Plan Full time

Overview:
**What you can expect**

Find joy in serving others with IEHP We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an **authentic experience**

Under the direction of the Director of Community Outreach, the Community Resource Center Manager is primarily responsible for managing, coordinating, and implementing the Community Resource Centers, which provides hands-on leadership on the operations of the Centers. Center services include, but are not limited to, health education and health management classes, workshops as well as information regarding access to care. The Manager will be responsible for establishing measurable goals and outcomes for the Centers in collaboration with the Director of Community Outreach and to explore exciting and innovative opportunities and partnerships with community-based organizations (CBO's) within the geography surrounding the Centers. Outreach and develop partnerships related to Center events and offerings to increase awareness in the surrounding community. Serve as the liaison/ambassador to internal and external clients/community partnerships. Effectively manage resources to ensure appropriate and efficient utilization. Directly responsible for the central coordination of all activities ensuring information flow to and from the Centers and IEHP headquarter office. Reviews and submits requests for payments, invoices, and other expenses for approval to the Director of Community Outreach. Report Center-related projects and activities to the Director of Community Outreach in IEHP's home office on all Center-related projects and activities.

**Key Responsibilities**

1. Meet or exceed daily/weekly/monthly goals for the Community Resource Center.
2. Responsible for all aspects of staff supervision to include, staff development, creating a motivating and energized work environment through strong leadership, communication, and organizational skills.
3. Responsible for managing the collection of quantitative and qualitative information and evaluative tracking data on Center activities.
4. Contributes to the development of the Center’s operational and capital budgets and monitors for compliance and participates in the negotiation of and monitoring of contracts and subcontracts related to the Center and related activities.
5. Lead ongoing team meetings in addition to staff meetings with internal IEHP departments.
6. Recommends changes to policies and procedures based on Community Resource Center’s needs.
7. Assist in collaborating with Management from Care Management, Member Services, Health Education, Health Navigator, IT, or other departments when resolving Member issues or working on Program projects to support our business needs.
8. Ensure the standards for Member rights and responsibilities, such as confidentiality are maintained by staff.
9. Oversee and review Centers Vendor Quality Assurance Program. Coordinate with Center Supervisor to ensure program consistency and vendor quality.
10. Continuously establish contracts with fitness and educational vendors who can provide quality classes. As needed, collaborate with key internal departments for the review and approval of potential vendor curriculum.
11. Assist the Director of Community Outreach in coordinating special projects. Ensure special projects are completed in a timely manner.
12. Provide feedback and input in the development of various marketing materials and/or Marketing Plans for Center.
13. Establish new programs and services best suitable for the Center’s needs based on Member feedback provided during Focus Groups, surveys, and regular interaction with participants.
14. Nurture relationships with community-based organization partners who provide resources to families in the communities we serve.
15. Assist in the coordination of education/discussion forums surrounding various preventive health, or healthcare access topics in Center’s territory.
16. Work closely with property owner/manager and Facilities Manager on issues pertaining to Center’s security, maintenance, issues, etc.
17. Coordinate high volume projects/requests from multiple facets of the Community Resource Center.
18. Work closely with Facilities, IT, Legal and Finance through the building and opening phases of all the Centers.
19. Flexibility to work evenings and some weekends.
- Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits:
**Perks**

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
- CalPERS retirement
- 457(b) option with a contribution match
- Generous paid time off
- vacation, holidays, sick
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Paid life insur

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