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Guest Services Manager

2 months ago

Austin, United States Hampton Inn Full time

**POSITION TITLE**: Guest Service Manager

**REPORTS TO**: Assistant General Manager / General Manager

***:
The **Guest Service Manager** is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.

**DUTIES AND RESPONSIBILITIES**:

- Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)
- Train, supervise and support front desk
- Recruit and train new employees
- Create, organize, and maintain scheduling for all front office employees
- Assign tasks and ensure all front of house positions are covered for duration of shift
- Ensure timely and accurate customer service
- Handle complaints and specific customer requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Review and respond to all in-house and 3rd party reviews.
- All other duties as assigned/required.

**POSITION REQUIREMENTS**:

- Must be able to communicate in English both written and verbally.
- Must be able to stand for long periods of time.
- Must be able to lift 20 lbs.

Brand: Hampton Inn

Address: 2033 E 5th St Austin, TX - 78702

Property Description: Home2 Suites/Hampton East Austin

Property Number: 63

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