Lead Rn Patient Logistic Center

4 weeks ago

Richmond, United States HCA Healthcare Full time

**Introduction**:
Are you looking for a place to deliver excellent care patients deserve? At HCA Healthcare we support our colleagues in their positions. Join our Team as a(an) Lead RN Patient Logistic Center and access programs to assist with every stage of your career.

**Benefits**:
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

**Job Summary and Qualifications**:

- Oversees daily operations consistent with the departmental goals
- Monitors orientation of new staff through collaboration with preceptor
- Completes initial review of service inquiries and recoveries and communicates results with TC leadership
- Serves as the primary point of contact (while on duty) in the absence of TC leadership
- Assists management with scheduling and covering open shifts
- Responsible for QA/QI of data, phone calls, and reports
- Assists with staff communication, provides updates and maintains standards
- Strives to improve current operations by identifying inefficiencies
- Meets with leadership regularly to effectively communicate and resolve issues
- Works as a liaison between staff and leadership
- Maintains the Transfer Center documentation system by updating locations and providers as required
- Exercises good judgment in the absence of detailed instructions or in an emergency situation
- Sets a good example for staff by adhering to all office policies and maintains a positive attitude
- Brings problems or issues to leadership’s attention in a timely manner
- Plays a vital role in emergency operations
- Assists in data collection, monitoring, evaluation and analysis of data
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- All other duties as assigned
- Monitors the call queue for the Transfer Center

**KNOWLEDGE, SKILLS & ABILITIES**:

- Proficient in job responsibilities of transfer coordinator
- Proficient in job responsibilities of a centralized patient placement coordinator
- Strong working knowledge of all EMTALA regulations
- Prior customer service experience
- Knowledge of patient transfer related state and federal regulations
- Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
- Ability to set and follow priorities
- Character to maintain strict confidentiality
- Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
- Knowledge of basic hospital services
- Ability to multi-task with multiple computer systems
- Positive, enthusiastic, helpful personality

**EDUCATION**
- Graduate from an accredited school of nursing
- Bachelor of Nursing preferred

**EXPERIENCE**
- Prior management/ supervisory experience in a healthcare related field preferred
- Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred

**HCA Healthcare (Corporate)**, based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled **resources and opportunities** to reach their potential as h

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