Dispatch Supervisor

RoofingSource is looking for individuals who will focus on “exceeding our customers’ expectations” and who will represent our mission of "Maintaining Excellence". RoofingSource is seeking a Service Coordinator that is ambitious, motivated, and committed to being a part of our quick-growing, fast-paced company. The individual must be able to build relationships with Field and HQ employees and possess strong administrative, critical thinking, and organizational skills with a proven ability to multitask. The individual will work closely with a defined group of Field Advisors, the Director of Operations, their fellow Service Coordinators, and other teammates to maximize customer and employee satisfaction.

**Roles and Responsibilities**:

- Supporting and assisting in the management of each Field Advisors’ territory to ensure peak performance (e.g. effective and efficient scheduling and traveling)
- Working closely with Production, Service, Sales, and HR/People teams
- Providing exceptional customer support to our clients when they request service
- Assisting with receiving and dispatching work orders in an efficient manner for 10+ Field Advisors
- Creating documentation and internal communication for service calls
- Managing third party platforms for service requests
- Assisting with approving of service reports
- Assisting with scheduling and billing work with customers, Field Advisors and other partners to complete jobs in a timely and proactive manner
- Collecting and auditing hours worked daily by Field Advisor team members as well as submitting a bi-weekly payroll to accounting
- Creating and maintaining databases and spreadsheets in g-suite and excel (e.g., admin databases and supply spreadsheets)
- Maintaining client confidence and protecting operations by keeping information confidential
- Adapting and implementing necessary changes to meet growth plans

**Education, Skills and Experience**:

- College degree (preferred) or equivalent work experience in construction, manufacturing, logistics, or the trades
- Proven computer skills (e.g. Microsoft Office Suite and Google Suite)
- Proven communication skills, both verbal and written
- Must work well and multi-task in a detailed, fast-paced team environment

**Key Competencies**:

- Managing multiple schedules and personalities
- Multitasking and prioritizing competing responsibilities
- Articulating and communicating clearly verbally and in writing
- Planning and organizing with attention to detail and accuracy
- Assessing and solving problems
- Collaborating and working in a team

**Work Environment**:
RoofingSource is a family-owned national roofing company that is headquartered in Niles, IL. RoofingSource fosters a collaborative, supportive environment for both personal and professional growth. At RoofingSource, we service 10,000+ buildings across the United States - our clients are the nation’s leading restaurant, banking, retail, and other multi-site national brands. As a company that encourages outside-the-box thinking, we pride ourselves on not being a typical roofing company offering unique and best-in-class solutions. Our Service Coordinators operate in a collaborative work space at our headquarters that includes many tools and technology to monitor and plan for our field staff.

**Physical Demands**:

- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods talking on the phone using a handset or wireless headset.
- The workplace is located on the second floor and requires walking up and down stairs.
- Long periods of sitting are often required for this office-based position.

Pay: $40,000.00 - $60,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Logistics or Dispatch: 2 years (required)

License/Certification:

- Driver's License (required)

Work Location: In person