Project Assistant

1 week ago


Lake Forest, United States Fusion of Ideas Full time

**About Our Company**:
FUSION OF IDEAS is the industry leader in high-tech customization. For 17+ years, we have customized and delivered millions of top tech devices (laptops, tablets, gaming systems, smart devices, and more) to some of the world's most notable companies and brands. At FUSION OF IDEAS, we utilize our proprietary print methods and laser technology to customize the widest variety of high-tech devices and products.

**Core Responsibilities**:

- Perform various tasks to move new and repeat projects from start to completion.
- Manage and oversee the collection of client assets, approvals, and contracts.
- Oversee client projects for accuracy, quality, timely delivery, and customer satisfaction achieved.
- Accurately and consistently enter job details, notes, tasks, and other pertinent job information into Salesforce and other project management systems.
- Support the internal sales team by checking that all project details, variable data, and shipping information are accurate and aligned with the client's final project order.
- Monitor and track incoming devices-and communicate the status with internal stakeholders to promptly schedule customization, packaging, and shipping services.
- Routinely monitor completed and shipped orders to ensure they are on track and on time for delivery.
- Promptly and professionally communicate with clients.
- Participate in daily cross-department meetings to discuss the status of projects, share client feedback, and solve challenges.
- Act as a liaison between the client and FUSION's internal departments.
- Answer the company's main phone line forward calls and take messages.
- Send client feedback forms following the completion of each project.
- Provide assistance on miscellaneous projects and support other team members and departments as needed.

**Education and Experience**:

- A minimum of 2+ years of project management experience in a similar field, a degree in project management, or a business-related field. An equivalent combination of education and experience will be considered.

**Physical Demands**:

- Frequent standing, walking, sitting, and use of hands and fingers in repetitive motions.
- May occasionally need to lift or move up to 25 pounds.

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Salesforce: 1 year (preferred)
- Project assistance: 1 year (required)

Work Location: In person



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