Deputy Director, Service Centers

2 weeks ago

Laguna Niguel, United States US Citizenship and Immigration Services Full time

**Duties**:
U.S. Citizenship and Immigration Services (USCIS) is an agency within the U.S. Department of Homeland Security (DHS) comprised of approximately 19,000 Federal. We lawfully administer immigration and naturalization adjudication functions and establish immigration services policies and priorities.

**This position is eligible for remote work. This position is for the California Service Center.**

**Major Duties**:
2. Supports the Director in administering key national goals and priorities for the immigration benefits program and is responsible for results to Headquarters' senior management.
3. Assists the Director in overseeing the Center's responsibility for related functions to support its operations, including fraud detection, records operations, public information services, and operation of computer support systems and administrative support systems and activities.
4. In conjunction with the Director, provides executive leadership and direction to subordinates under his/her supervision to ensure effective and efficient program management.
5. Helps ensure that programs are carried out in conformance with federal immigration laws, regulations, policies, and procedures governing Center operations.

**Requirements**:
**Conditions of Employment**:

- Obtain/Maintain a Security Clearance (i.e. Secret, Top Secret)
- If documents exceed page limits, excess pages will not be considered
- Financial Disclosure Required
- Drug Testing Required
- Political appointees may require OPM approval prior to on-boarding

**Qualifications**:

- The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.Leading the work of an organizational unit
- Ensuring the success of one or more specific major programs or projects
- Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
- Supervising the work of employees, developing policy and other executive functions
- If your experience does not include these basic qualifications, you will not be determined qualified for this position.
- **Noncompetitive status**MANDATORY EXECUTIVE CORE QUALIFICATIONS**

All applicants must submit a written narrative addressing each ECQ generally not to exceed two (2) pages per ECQ for a total of no more than 10 pages. Any information in excess of ten (10) pages **WILL NOT** be considered.- Applicants are encouraged to follow the Challenge, Context, Action and Results (C-C-A-R) model when preparing written ECQs narratives.
- **Challenge**: Describe a specific problem or goal.
- **Context**: Describe the individuals and groups you worked with, and/or environment in which you worked to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
- **Action**: Discuss the specific actions you took to address a challenge.
- **Result**: Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.
- **ECQ 1 -LEADING CHANGE**: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this Executive Core Qualification (ECQ) is the ability to establish an organizational vision and to implement it in a continuously changing environment.
- **ECQ 2 -LEADING PEOPLE**: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.- **ECQ 4 -BUSINESS ACUMEN**: This core qualification involves the ability to manage human, financial, and information resources strategically.
- **ECQ 5 -BUILDING COALITIONS**: This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments or international organizations to achieve common goals.- **MANDATORY TECHNICAL QUALIFICATION(S)**

**All applicants **must** submit a written narrative explaining how they meet the mandatory technical qualification(s) not to exceed one (1) page for each MTQ.** Please give examples and explain the depth of the knowledge you possess and the sensitivity of the issues you handled, etc. Any information in excess of one (1) page per MTQ **WILL NOT** be considered.
- **MTQ 1**. Demonstrated executive level leadership in administering national adjudicative and/or discretio

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