Overnight Front Desk Ambassador

3 weeks ago

Saint Petersburg, United States SkyBeach Hotel & Marina Full time

'''Job Overview'''
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Ambassador. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all visitors.

'''Responsibilities'''
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Assist guests with reservations, room assignments, and special requests
- Handle guest complaints or concerns with empathy and problem-solving skills
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of transactions

'''Skills'''
To excel in this role, you should possess the following skills:

- Technical sales: Ability to promote hotel amenities and upsell services to guests
- Excellent communication skills: Clear verbal and written communication in English; multilingual skills are a plus
- Retail math: Basic understanding of retail math concepts such as discounts, taxes, and profit margins
- Stock management: Ability to monitor inventory levels and restock supplies as needed
- Sales skills: Proven track record in achieving sales targets or goals
- Product demos: Ability to demonstrate hotel features or amenities to potential guests
- Organizational skills: Strong attention to detail and ability to multitask effectively in a fast-paced environment
- Basic math: Proficiency in basic mathematical calculations for handling payments

If you are passionate about delivering exceptional customer service, have excellent communication skills, and thrive in a dynamic environment, we would love to hear from you. Join our team as a Front Desk Ambassador and be part of creating memorable experiences for our guests.

**Job Types**: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 30 - 50 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Saint Petersburg, FL 33711: Relocate before starting work (required)

Work Location: In person

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