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Medical Staff Supervisor- Full Time/day

4 months ago

Norwalk, United States Coast Plaza Hospital Full time

**Job Title**:Medical Staff Supervisor

**Job Summary**:The Medical Staff Services Supervisor plays a vital role in ensuring the smooth operation of the Medical Staff Office. They are responsible for overseeing a team of Medical Staff Coordinators and ensuring that all credentialing and privileging processes are completed accurately and efficiently. They will also work closely with the Director/Manager of Medical Staff Services to develop and implement policies and procedures, and to ensure that the Medical Staff Office is compliant with all relevant regulations. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

**Essential Functions**:

- Provide training and development to Medical Staff Coordinators.
- Conduct performance evaluations of Medical Staff Coordinators.
- Address any performance issues with Medical Staff Coordinators.
- Manage the credentialing and privilege process for all medical staff members.
- Review and verify physician and allied health professional credentials.
- Maintain physician and allied health professional privilege records.
- Ensure compliance with all credentialing and privileged requirements.
- Work with the Director/Manager of Medical Staff Services to develop and implement new policies and procedures.
- Review and update existing policies and procedures.
- Ensure that all policies and procedures are compliant with all relevant regulations.
- Ensure that the Medical Staff Office is compliant with all relevant regulations.
- Stay up to date on changes in medical staff bylaws and regulations.
- Conduct regular audits of the Medical Staff Office to ensure compliance.
- Investigate and respond to any compliance concerns.
- Attend meetings with the Medical Executive Committee and other relevant committees.
- Represent the Medical Staff Office at external events.
- Sets workflow plans and adheres to priorities outlined by leadership.
- Supervises and maintains working knowledge of daily assignments/tasks for other employees and equipment, supplies, and machines needed.
- Ensures availability of supplies and equipment.
- Reports problems concerning staffing requirements, work methods, staff morale, etc. Coordinates with personnel of other departments regarding patient and/or staff related problems.
- Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
- On-call, weekend and holiday coverage participation required as needed.
- Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
- Uses AIDET in interactions with patients and family members.
- Acts with a sense of urgency when performing tasks.
- Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter. Reports on any equipment and or environmental issues for repair.
- Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
- Speaks up to stop the line and escalates potential safety events if necessary.
- Completes and attends monthly training assigned.
- Other duties as assigned.

**Behavioral Standards**:

- Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
- Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

**Communication/Knowledge**:

- Effective written and verbal communication skills; able to communicate with various individuals both inside and outside the organization; and able to understand and create reports/presentations/proposals.
- Possesses strong leadership skills including the willingness to pursue roles with increasing levels of accountability, coaching, teaching, inspiring, forging alliances, and collaborating to negotiate resolution to issues.
- Ability to work in stressful situations.
- Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

**Collaboration/Teamwork**:

- Contributes toward effective, positive working relationships with internal and external