Banquet Server

The Crowne Plaza Phoenix-Chandler Golf Resort is hiring for on-call **Banquet Servers.**

Our amazing Team Members enjoy a benefits package that may include some or all of the following:

- Crowne Plaza is a global hospitality leader with a trusted name and product - opportunities for growth and advancement throughout the brand and Lester Hospitality
- PAID time off (PTO) per year starts accumulating with first paycheck
- Health Insurance options (Medical, Dental, Vision, Prescription)
- Income Protection choices (life insurance, disability coverage)
- 401K Retirement - up to 6% match
- Free or Reduced price Lunches at our Employee Lounge
- Special employee and friends & family rates at IHG/Crowne Plaza hotels
- Innovative and interactive onsite or virtual online training to achieve success in your role
- Exclusive Employee Discount Program through ADP; best pricing not available to the general public on top brands
- Special allowances for members when called away to serve in the Guard and Reserve Forces
- No driving around in traffic all day. Work at our luxury resort

**What will I be doing?**

At Crowne Plaza San Marcos Chandler-Phoenix, we strive to exceed guest expectations in accommodations, food/beverage, and customer service. Banquet Server staff is essential to this mission. Specifically, you would be responsible for performing the following tasks to the highest standards:
Serving food to guests as directed; assisting with buffet lines as needed
Answering guest questions and respond to guest requests
Communicating specials and other food options to guests, such as for guests with food allergies or other health preferences
Setup, Cleanup, and Prepare tables on an ongoing basis and as part of opening and closing duties
Some light equipment maintenance
Clearing and cleaning tables
Carrying dishes to scrape station
Thanking guests for their visit and encouraging them to return to the hotel
Serving drinks to multiple tables during events
Accurately tracking and reporting ticket and tip amounts
Resolving occasional guest complaints with appropriate guest recovery actions
Other duties as-assigned

**What are we looking for?**
- Present a crisp and polished appearance that is reflective of IHG brand standards
- Demonstrate a passionate commitment to the hospitality business
- Be honest, reliable, and timely
- Maintain excellent timekeeping and attendance
- Be able to multi-task, talk, and listen simultaneously while guests are present
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
- Strive to build and maintain good and productive relationships with all team members
- Possess a thorough understanding of local area, including attractions and directions

This position requires physical stamina and the ability to work in/outdoors. To fully perform their duties, Banquet Servers will be required to lift, carry, walk, sit, bend, push, and pull. Must be able to stand for long periods of time and move continuously during work hours. Must be able to lift and/or carry 50-75 pounds on a regular basis.

**What will it be like to work for Crowne Plaza?**

With nearly 400 hotels in 65 countries and $4 billion in annual revenue, the award-winning Crowne Plaza® Hotels & Resorts is one of the largest upscale hotel brands in the world. We provide a premium hotel experience that helps high-achieving professionals be at the top of their game. By combining seamless services and technology with the right facilities, we enable guests to be productive, feel successful, and build meaningful relationships with their clients and colleagues while traveling for business.
- Seamless Service - Where everything works, with resourceful and efficient service. We are experts in what we do so our guests can have a productive stay.
- Connections - We enable our guests to connect with people, information and networks through social environments and reliable technology.
- Restoration - Our guests want freedom, choices, personal time, balance and rejuvenation.
- Affirmation - We respect and support our guests and their goals, while recognizing their status. We make them feel valued and important.
- Energy - We provide a stimulating and productive environment that gives our guests a performance edge.

**The Crowne Plaza Brand Promise**:
For people who are “Traveling for Success” Crowne Plaza Hotels & Resorts is the brand that helps them reach their personal business goals - one after another - and accelerates their journey to success. We do this by combining the right business services and facilities that enable productivity, so our guests can feel restored, recognized, connected and re-energized during their trip.

**EOE/AA/Disabled/Veterans**

**Job Type**: Seasonal

**Benefits**:

- Employee discount
- Paid sick time

Shift:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift