Service Advisor

2 months ago


Richmond, United States Integrity Tire and Auto Full time

Duties
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Listen to customer concerns and accurately document their vehicle issues or service needs.
- Perform vehicle inspections to identify necessary repairs or maintenance.
- Provide detailed explanations of recommended services and associated costs to customers.
- Generate accurate service estimates and obtain customer approval for repairs.
- Coordinate with technicians to ensure timely completion of repairs and maintenance.
- Maintain open communication with customers throughout the service process, providing updates on progress and any additional recommendations.
- Process customer payments and ensure accurate record-keeping.

**Skills**:

- Automotive sales experience, with a strong understanding of the sales process and the ability to effectively communicate service recommendations to customers.
- Knowledge of suspension systems, air brakes, shocks/struts, alignments, tire services, brake repairs, and other automotive diagnostics.
- Excellent written and verbal communication skills, with the ability to explain complex technical information in a clear and understandable manner.
- Strong organizational skills and attention to detail, ensuring accurate documentation of customer concerns, vehicle issues, and service recommendations.
- Ability to work effectively in a fast-paced environment, multitasking between customer interactions, administrative tasks, and coordinating with technicians.
- Prior experience as a service advisor or in a similar role within the automotive industry is preferred.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the dealership.

Pay: $46,916.40 - $100,000.00 per year

**Benefits**:

- Flexible schedule

Shift:

- Day shift

Work Location: In person


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