Clinical Office Manager

4 weeks ago

Alhambra, United States USC Full time

The Department of Family Medicine in the Keck School of Medicine at USC is seeking an experienced and organized individual to serve as the Clinical Office Manager for USC Street Medicine’s Enhanced Care Management (ECM) program. USC Street Medicine provides full-service primary care to the unsheltered homeless population. All care is delivered where patients reside, including under bridges and on the streets of LA County. There is no fixed-site clinic as clinical delivery is done via walking rounds with a pick-up truck and backpacks.

In this role, you will be the primary point of contact for all administrative ECM operations, providing support and guidance to ECM and clinical staff. You will be responsible for oversight of the daily operation of the ECM program, including administrative staff assignments, billing compliance, data collection and reporting and budget management. To be successful in this role, you should have experience supervising teams, a thorough understanding of street medicine and DHCS’ Enhanced Care Management program.

This position is full-time, on-site in the Alhambra, CA office, 8am-4pm.

**Duties for this position may include**:
1. Serves as office manager for the ECM program. Supervises at least two full-time staff or the equivalent, coordinates personnel actions for sub-department unit staff and/or faculty. Oversees records and filing systems, controls equipment and supplies and coordinates electronic information systems and facilities and space planning for operations and staff reporting to supervisor. Examines workflow and revises processes to improve efficiency, as needed. These functions may be performed for USC and/or other affiliated institutions.
2. Direct oversight of street medicine ECM administrative operations, including compliance, billing and overall revenue cycle management.

3. Administers budget. Gathers pertinent data to develop projections. Tracks and monitors budget activity and analyzes variances. Produces interim financial reports and invoices.
4. Participates in the development and operation of the clinical practice of the faculty including billing/collections and other related practice functions as directed by the department.
5. Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.
6. Assists in developing sub-unit policies and procedures and coordinating implementation. Communicates or documents. Develops forms, flowcharts and system requirements. Trains as required.
7. Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor. Reviews reports for Health Plan(s) with Clinical Team before submission.
8. Participates in proposal development. Assists in preparation of pro-forma budgets as needed.
9. Assist with identification of and grant writing for street medicine funding opportunities.
10. Reviews, analyzes and makes recommendations to supervisor regarding requests submitted by sub-department staff; e.g., expenditure or personnel requests.
11. Participates in contract and grant administration.
12. Acts as liaison between supervisor and sensitive, confidential or high-profile contacts outside of the sub-department unit with significant contact with department chairman and administration.

13. Reviews, prioritizes and responds to correspondence and incoming calls directed to supervisor. Researches requested information or takes necessary steps to address issues and resolve problems. Reports actions taken to supervisor.

14. Serves as primary point of contact for Health Plan(s) Enhanced Care Management program.

15. Works collaboratively with Enhanced Care Management Clinical Lead to support training and other operational needs.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

**JOB QUALIFICATIONS**:
**Minimum Education**:
Bachelor’s degree

Combined experience/education as substitute for minimum education

**Minimum Experience**:
2 years

**Minimum Field of Expertise**:
Operations and office management combined with experience in general administration.

**Preferred Experience**:
Minimum 1 year with oversight of administrative aspects of a street medicine clinical operation.

Minimum 3 years of supervisory experience.

**Preferred Skills**:
Communication - written and oral skills

Conflict resolution

Human resource process and employment knowledge
Interpretation of policies/analyses/trends/etc.

Interviewing
Managerial skills
Organization
Problem identification and resolution
Scheduling

**Required Applicant Documents**:

- Resume/CV
- Cover Letter

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Office management combined

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