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Life Insurance Case Manager
3 months ago
Diversified Brokerage Services (DBS) is one of the largest brokerage general agencies in the United States specializing in life insurance, and we’re proud of our roots, starting as a family run business in 1968 and growing to where we are today. With over 50 years in the insurance industry, we’ve homed in on our strengths and perfected our processes, resulting in the best possible experience for the advisors we serve. We invite you to learn more about us and discover the “DBS Difference” for yourself
The opportunities for growth within the company make this an ideal position if you're enthusiastic, motivated, and interested in becoming part of a well-established positive work environment. In addition, you can feel confident that you’re on a career path that truly matters and makes a difference in this world.
**_ The ability to work until 5:30pm CST, M-F is required (regardless of residential time zone). We offer the flexibility of a hybrid schedule from our MN office, and we are open to a fully remote hire (any US city) with demonstrated Life Insurance Case Manager experience. Title and salary will be commensurate with experience and region._**
**Essential Duties and Responsibilities**:
- Contribute to the overall success and profitability of the agency.
- Act as a conduit for all issues associated with a case including coordination with all internal departments.
- Manage requests for case status from advisors as needed and correspond with insurance carriers to resolve outstanding requirements.
- Actively build mutually beneficial relationships with regional offices, carrier new business and underwriting teams, and internal team members.
- Collaborate on cross-functional projects with operations or other DBS teams to increase efficiency, ensure a seamless, transparent customer experience, and improve our processes.
- Develop a good understanding of life insurance carriers’ processes and underwriting guidelines with the goal of being viewed by advisors and their offices as a new business expert.
- Skillfully promote key new business initiatives to increase usage, adoption, and awareness of those platforms.
- Other duties as assigned.
- Document activity in our agency management system thoroughly.
**Knowledge, Skills, and/or Abilities**:
- Demonstrated time management and organizational skills.
- Ability and willingness to support the team to accomplish team goals.
- Capable of working independently as well as in a team environment.
- Demonstrate a positive attitude, effective problem-solving skills, and passion for helping our customers.
- Provides Advisors with assistance with the various platforms on the DBS website.
- Basic knowledge of carrier and underwriting maladies.
- Ability to organize and prioritize your workload to ensure each case is processed, issued, and placed in a timely manner.
- Can communicate consistently, precisely, and professionally in both verbal and written communication with internal and external customers alike.
- Basic knowledge of Life Insurance products is required. Running quotes and illustrations are preferred.
- Develop and maintain a strong understanding of DBS, our clients, the products, services, and approaches. Develop and nurture strong relationships with clients both internal and external.
- Strong Communication Skills, both written and orally.
- Must be able to work effectively in a diverse group of people as a team member.
- Proficiency with MS Office Suite, MS Teams and various software technology.
**Education and/or Experience**:
- High school graduate required; College degree preferred
- Ideally 3+ years of life insurance industry experience, preferably in a Case Management role or brokerage agency setting
- Life and Health License or Certified Case Manager certification is not required, but will be a plus
**What We Offer**
NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
**NFP and You... Better Together**
NFP is an inclusive Equal Employment Opportunity employer.
