Health Coach Dietitian

2 weeks ago

Phoenix, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Registered Dietitian is part of the Aetna One Advocacy (A1A) and may require some in office training and ongoing work in Chandler, Arizona. There are requirements to live within a commutable distance (typically within 45 minutes maximum).

Normal Working Schedule: Monday through Friday 8 am -4:30 in zone of residence with flexibility needed for member calls after 4:30 pm.

What is A1A?

Aetna One Advocate is Aetna’s premier service and clinical offering for Aetna nation-wide and creates industry-leading solutions for our customers and members. The model is a fully integrated population health and customer service solution for large plan sponsors. The high-touch, high-tech member advocacy service combines data-driven processes with the expertise of highly trained clinical and concierge member services. Our mission is to meet each member at every aspect of their health care journey. Our embedded customer-dedicated service and clinical pods allow maximization of inbound and outbound touch points to solve members’ needs and create behavior change. Our data analytics, white-glove service and end-to-end ownership of member support creates a trusted partner in health. This is an exciting time to join Aetna, a CVS Health company, in our journey to change the way healthcare is delivered today. We are health care innovators.

Registered Dietitian Role:

- Utilizes a collaborative process of assessment, planning, implementation, and evaluation, to engage, educate, and promote/influence members in decisions related to achieving and maintaining optimal nutritional status.

Assessment of Members:

- Through the use of clinical tools and information/data review, uses knowledge and experience of nutrition and diet planning to conduct comprehensive evaluation of member's nutritional status and risks.
- Utilizes assessment techniques to determine member’s level of health literacy, technology capabilities/access, and readiness to change.

Enhancement of Medical Appropriateness and Quality of Care:

- By assimilating health/nutritional assessment data analysis, establishes a plan of care based on member’s health status/risks, education, and support needs.
- Partners with members to identify opportunities for integration into available internal/external programs.
- Using holistic approach consults with supervisors or others to overcome barriers with assisting members in meeting goals and objectives.
- Identifies and escalates quality of care issues through established channels.
- Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
- Utilizing interviewing and active listening skills, provides nutritional coaching, information, and support to empower the member to make ongoing independent healthy lifestyle choices.
- Interprets and utilizes clinical guidelines/criteria to positively impact members health.
- Provides up-to-date information to help facilitate the member’s understanding of his/her health status.
- Helps member actively and knowledgably participate with their provider in healthcare decision-making.

Monitoring, Evaluation and Documentation of Care:

- Develops and monitors established nutrition plans, in collaboration with the member and/or attending physician, to meet the member’s goals.
- Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines.

Required Qualifications:

- Registered Dietitian through the Commission on Dietetic Registration required
- Must live within a commutable distance to Chandler, Arizona (typically within 45 minutes maximum).
- Must be willing to represent A1A team onsite as guided by supervisor for plan sponsor activities and educational needs
- 5+ years’ experience in a variety of clinical areas such as medical nutrition therapy, disease management and health lifestyle behavior change
- 5+ years of coaching experience and working on a multidisciplinary team
- Must obtain licensure in multiple states where members reside, with CVS supporting the cost of required licensure

Preferred Qualifications:

- Registered Dietitian Licensure required in state of residence if applicable
- Certified Diabetes Care and Education Specialist

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