South District Employment Services Supervisor

2 weeks ago

Taunton, United States Mass Rehabilitation Commission Full time

In addition, the South District Employment Services Supervisor will assist the Statewide Job Placement Services Director with the day-to-day functions of job placement services. The South District Employment Services Supervisor will supervise a Job Placement Services Specialist and Employment Services Specialists while ensuring compliance with agency guidelines and policies.

**Duties and Responsibilities (these duties are a general summary and not all-inclusive)**:

- Supervises subordinate employees by monitoring assigned responsibilities and tasks and ensuring compliance with agency rules, policies, procedures, and guidelines.
- Review, monitor, and ensure that the production standards are met for the job placement services specialists and employment services specialists.
- Responsible for accurate documentation of all job placement activities and production is reflected on MRCIS.
- Ensure that MRC Consumers are being identified appropriately for job-driven training programs.
- Ensure that Job-Driven Training programs provide competitive employment outcomes for MRC Consumers.
- Work closely with the Job Placement Specialists and Employment Specialists in identifying employers in long-term partnerships with MRC.
- Work closely with MRC Job Placement Specialists, Employment Services Specialists, and Vocational Rehabilitation Counselors to identify, assess, screen, and recommend consumers for training
- Assist MRC Job Placement Specialist and/or Vocational Rehabilitation Counselor in preparing consumers to interview for training and employment opportunities.
- Ensure the MRC Job Placement Services Manual is utilized and is consistent with best practices and the district and provide guidance regarding manual updates.
- Work closely with the MRC District Contract managers to understand the role and scope of services being provided via vendor organizations to assist with training skills, employment skills, and task development.
- Ensure that district placement office job placements are occurring to the satisfaction of the area directors as provided by the employer outreach employment plan.
- Ensure placement of sector-based and On-The-Job training opportunities.
- Assist the employers in assessing the need for and obtaining adaptive equipment and other resources.
- Proactively deliver follow-up support services to employers and consumers in collaboration with JPS, VRC, and community organizations, as needed, to ensure successful employment outcomes and employer satisfaction.
- May conduct group presentations in conjunction with JPS (in and out of the office) to explain programs and services to employers, training vendors, community organizations, job seekers, and the public and to assist them in using such programs and services.
- Participates in staff development and cross-training opportunities that expand and support functional skills and promote professional growth.

**Required Qualifications**:

- Knowledge of a wide variety of occupations common to the area labor market.
- Knowledge of the principles, practices, & techniques of marketing & sales Knowledge of interviewing techniques.
- Ability to market and promote MRC services and job seekers/consumers.
- Ability to communicate effectively in oral and written expression.
- Ability to give written and oral instructions in a precise and understandable manner.
- Ability to establish rapport and working relationships with individuals from various cultural, ethnic, and economic backgrounds.
- Ability to stimulate interest in MRC programs, services, and consumers.
- Demonstrated knowledge of principles and techniques of human service interviewing.
- Ability to understand, explain and implement policies and procedures, standards, guidelines, laws, and regulations that govern Massachusetts Rehabilitation Commission activities.
- Demonstrated knowledge of principles and practices of conducting workshops.
- Proven ability to interact in a team environment and to establish and maintain harmonious working relationships with peers, supervisors, other agency representatives, employers, and customers.
- Working knowledge of MS Windows and Word.
- Proven ability to record information and maintain the integrity of the computerized database accurately and concisely.

**Preferred Qualifications**:

- Knowledge of the methods and techniques used in the dissemination of information by means of print and electronic media.
- Knowledge of the types and availability of public and private organizations providing employment opportunities.
- Knowledge of the factors, trends, problems, and characteristics of the area labor market.
- Knowledge of the types and uses of reference sources for occupational interest.

**About the Massachusetts Rehabilitation Commission**

MRC provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for fed

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