Police Communications Operator I

2 weeks ago

Carlsbad, United States City of Carlsbad, CA Full time

**The Position**:
**The Community of Carlsbad**: This nearly 40 square mile city is ideally situated in north San Diego County with an approximate population of 115,000. It offers a great climate, beautiful beaches, lagoons, and abundant natural open space. World-class resorts, family attractions, well-planned neighborhoods, a diverse business sector, and a charming village atmosphere combine to create the ideal California experience.

**DEI Statement**:The City of Carlsbad embraces diversity, equity and inclusion in the workplace and recognizes the vital relationship of a culturally diverse, engaged work environment and innovative excellence. A diverse, equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

Dispatch operations run on a 24-hour per day, seven day a week schedule. This position works on a rotating shift basis, holidays and weekends.

**Testing**: Complete and pass the **CritiCall Dispatcher Exam**, which consists of the following modules:
Decision Making

Keyboarding

Data Entry

Data Entry (Audio)

Call Summarization

Cross Referencing

Memory Recall (Audio)

Prioritization

Reading Comprehension

Proofreading

Map Reading Rural

Map Reading Urban

**Oral Panel Appraisal Interview**: Appraisal of general experience, education, judgment, problem-solving ability, and communication skills.

**Captains' Interview**: Personal interviews with the Captain of Field Operations and the Communications Manager.

**Final Steps**: Psychological and medical evaluations before hire are required. The Chief of Police may select/appoint any individual who has successfully completed the process. Appointments are probationary for one year.

**Recruitment Timeline**:

- If you are selected to continue in the process, you will be sent detailed information on the CritiCall Exam and a link to take the exam.- If a passing score is achieved on all sections of the CritiCall Exam, you will then be invited to an Oral Panel interview.- CritiCall testing will occur on an ongoing basis until May 28.- Panel interviews will be conducted on a rolling basis through the week of June 3.**Key Responsibilities**:

- Receive routine and emergency calls and dispatch police units using a virtual telephone, computer equipment and/or a two-way radio console as well as a keyboard and mouse, trackball or foot pedal.
- Perform multiple tasks simultaneously, such as receive, document and disseminate information accurately in both written and oral form, enter information into and retrieve information from computer systems and read information from multiple computer screens.
- Document facts accurately, legibly, and completely during multiple/emergency call situations, coordinate activities within the City departments as well as with other emergency service and other government jurisdictions.
- Monitor other radio frequencies, dispatching appropriate emergency units when necessary.
- Take and evaluate reports, handle complaints, and requests for service over the phone and in person.
- Elicit information, quickly and accurately analyze situations and choose an effective course of action for both emergency and non-emergency situations.
- Provide responsive, high quality service to City employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner, screen and refer selected problems to appropriate supervisor.
- Use computer terminals to inquire, enter and check data in local, state, and national information databases.
- Perform routine cleaning and maintenance of radio/dispatch equipment.
- Perform other related duties as assigned.

**Qualifications**:
**Knowledge of**:

- Basic organization and functions of municipal police and fire departments.
- Basic emergency (911) system functions and operations, basic geography of the City of Carlsbad and San Diego County.
- Familiarity with the Police Department's Mission, Vision and Values.

**Skill in**:

- Effectively operating telephone, radio, computer terminal and other related equipment or systems in the Communications Center.
- Eliciting from, and explaining information effectively and accurately to, a wide variety of callers.
- Providing excellent customer service both in person and on the phone to every caller, regardless of who they are.
- Providing information relevant to maintaining the safety of field personnel, communications, analyzing situations accurately, reasoning clearly, and adopting effective courses of action even during times of

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