Patient Experience Liaison

2 weeks ago

Riverside, United States Riverside Medical Clinic Full time

**Responsibilities**:
Come and join the RMC Family

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

SUMMARY: Provides Patient Care services coverage based on the Clinic requirements. Assumes all Patient Engagement Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS: 9:00AM- 5:30PM

Qualifications:
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills, and excellent telephone skills. Medical terminology and two years medical office experience required.

CERTIFICATES, LICENSES, AND REGISTRATIONS: None.

ESSENTIAL FUNCTIONS:
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing

the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the

job. They are the major functions for which the person in the job is held accountable. Note: (other

duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or

informally, either verbally or in writing).

1. In the absence of the assigned Patient Engagement Representative, responsible for

completion of all duties.

2. Cooperate in the cross-training of this position to ensure adequate coverage at all times;
cooperate in being cross-trained to another position to ensure coverage at all times.

3. Assume responsibility to travel between departments and facilities to assist in coverage as

required.

4. Schedule new and established patients according to the approved Clinic guidelines of each

practitioner and the appointment scheduling policies and procedures.

5. Verify patient information following patient registration criteria and inform patients of payment

responsibility. Make return appointments for patients within the scheduling guidelines.

Cancel and reschedule patients as needed.

6. Take messages for the office staff and providers as requested and when appropriate (per

policy). Route messages according to procedure.

7. Request charts from the Medical Records Department for same-day appointments.

8. Assist supervisors as needed with varies office duties. May travel between departments and

facilities to assist in coverage as required.

9. Verify and update patient information following patient registration criteria; obtain copies of

insurance card. Make corrections into computer immediately.

10. Collect payments and inform patients of payment responsibility according to Business Office

guidelines. Balance and deposit payments on daily basis.

11. Make return appointments for patients within the scheduling guidelines. Cancel and

reschedule patients as needed. Follow check -in protocol. Prepare charts according to office

procedure.

12. Greets patients and ensures all patients have been registered properly and all patient

information is updated and entered directly into the computer and any necessary forms have

been completely filled out.

13. Orients new patients to the Clinic. Informs patients of Riverside Medical Clinic’s financial

polices. Obtains copies of insurance cards and completed assignment forms. Enters

information immediately.

This opportunity offers the following:
Challenging and rewarding work environment

Growth and Development Opportunities within UHS and its Subsidiaries

Competitive Compensation

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our ope

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