Application Analyst

3 weeks ago


San Francisco, United States Campus for Assisted Living Full time

The EHR Application Analyst will collaborate with operations leads and end users to optimize the recent implementation of PointClickCare.

Essential Functions:

- Develop training materials, handouts, and instructional/reference materials for staff as needed.
- Provide daily support and troubleshooting for PointClickCare and related systems.
- Shadow workflows to identify potential process improvements within PointClickCare.
- Work with leadership and staff to translate clinical requirements into specifications for PointClickCare, participating directly in development and workflow improvements.
- Administer general system configuration within the EHR.
- Collaborate with Clinical and IT departments to ensure security roles provide necessary access.
- Evaluate team requests for process improvements or system enhancements and determine operational objectives.
- Research solutions, design modifications, and provide recommendations to improve systems and processes.
- Collaborate with stakeholders and IT team members.
- Maintain system protocols, recommend controls, and write improved procedures.
- Uphold information confidentiality according to HIPAA guidelines.
- Prepare technical reports, analyze trends, and summarize information.
- Test new features and facilitate the rollout of system updates.
- Conduct thorough user acceptance testing on PointClickCare enhancements.
- Coordinate testing findings with clinical and finance teams for defect identification and new features/releases.
- Establish and maintain productive relationships with department heads and technical resources within the vendor ecosystem to drive systemic improvements.

**Other Duties**:

- Stay updated on professional and technical knowledge by attending workshops, reviewing publications, and participating in professional societies.
- Contribute to team efforts by accomplishing related tasks as needed.
- Perform other duties as assigned.

**Requirements**:

- Minimum three years of recent PointClickCare system management experience.
- Bachelor’s Degree in Health Information Systems or related field, or equivalent education/experience.
- Experience working with Nursing and support departments in a hospital or skilled nursing facility, with familiarity of various roles such as Life Enrichment, Social Services, Therapy, and Dining Services, and their relation to PointClickCare implementation.
- SQL query development experience and familiarity with Data Relay for custom reporting preferred.
- Nursing experience preferred.
- Current knowledge of project management principles and software.
- Strong knowledge of business software and automation trends.
- Technical documentation experience required.
- Knowledge of applicable data privacy practices.
- Basic computer hardware and software skills including PCs and MS Office suite.
- Strong interpersonal skills and customer service orientation.
- Excellent analytical, problem-solving, follow-through, and detail-oriented skills.
- Ability to prioritize tasks, meet deadlines, and effectively handle technical interruptions.
- Excellent oral and written communication skills with both technical and non-technical staff.
- Strong collaboration, teamwork, and documentation skills.
- Self-motivated with the ability to work independently and adapt to changes quickly, even in stressful situations.
- Ability to comprehend verbal and written instructions in English.

Pay: $54.80 - $59.61 per hour

Work Location: In person



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