Customer Service Representative

3 weeks ago

Orlando, United States ASSA ABLOY Group Full time

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk

Our Coastal Southeast Service Center (or regional manufacturing facility) located in Orlando, Florida is looking to add a Customer Service Representative to the Team.

ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.

Our team is growing and there has never been a more exciting time to join us

**What would you do as our Customer Service Representative?**

You will act as the front-line support to our customer base by helping to provide support, follow-up and resolutions ensuring customer satisfaction. You will also have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.

**You would also**:

- Process orders and handle customer inquiries
- Work to provide quick resolutions to customer queries and situations.
- Help to assess and research customer issues and resolve them in a timely manner.
- Provide general and technical information, as requested by the customers.
- Communicate with customers on discrepancies and/or delivery conflicts.
- Participate in estimating, shop seminars and sales functions including after hour functions.
- Participate in a safe and harmonious working environment.
- Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
- Other projects and assignments, as needed.

**The Skills and Experience you need**:

- High School Diploma or GED required.
- Minimum of 2 years of Customer Service experience
- Previous Customer Service experience in a specialized technical industry or environment preferred.
- Pricing knowledge / experience helpful.
- Excellent verbal / written communication and organizational skills
- Ability to work effectively and positively in a team environment.
- Proficient computer skills with knowledge of Microsoft preferred.
- This role requires someone who is self-motivated, self-regulating and able to meet job expectations with mínimal supervision.
- Ability and aptitude to be effective and successful in a broadened scope of duties and responsibilities.

Let’s create a safer and more open world - together

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

Pay: $18.50 - $23.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Work setting:

- In-person
- Office

Ability to Relocate:

- Orlando, FL: Relocate before starting work (required)

Work Location: In person

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