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Bilingual Patient Representative
4 months ago
East Georgia Healthcare Center of Statesboro is currently seeking a Bilingual Patient Representative to interact with patients in person and by telephone with a respectful greeting and salutation. The Patient Representative will also provide general office support with a variety of clerical activities and related tasks. Adheres to and supports the patient-centered medical home concept. Office hours Monday 8am-7pm, Tuesday-Thursday 8am-5pm, Friday 8am-2pm.
**Responsibilities**:
**Greets patients in a professional, courteous, helpful and timely manner.**
**Schedules patient appointments with appropriate visit types.**
**Answers telephone by greeting every caller, identifying self & EGHC and offering assistance.**
**Performs data entry of patient demographics accurately.**
**Monitors patients in waiting room.**
**Collects correct patient copays.**
**Completes and documents patient slide information accurately.**
**Provides patient check-outs and schedules return visits.**
**Assists with medical records process for site: a. scanning information into patient record b. processing patient medical record requests to other healthcare providers**
**Performs morning and afternoon lobby checks to ensure orderly neatness.**
**Maintains office housekeeping as requested.**
**Assists other sites as directed.**
**Works cooperatively with billing staff to ensure correct and timely processing of patient data for billing**
**Accurately logs telephone encounters & assigns to appropriate staff in EHR system**
**Checks patient insurance eligibility and documents appropriately**
**Accountable for outstanding customer service to all external & internal contacts.**
**Takes initiative & action to respond, resolve and follow up regarding customer service needs in a timely manner.**
**Performs other job related duties as requested.**
Qualifications**
High School Diploma.
Two years medical office experience or related job experience
**Benefits**:
East Georgia Heath Care provides excellent benefits including, health, life, dental & disability insurance, retirement, staff incentive plan, paid holidays, with vacation & sick time included.
East Georgia Healthcare Center is a Federally Qualified Healthcare Center with 11 county service area offering a fully integrated healthcare home experience for patients.
East Georgia Health Care is an equal opportunity employer and provider.
**East Georgia Healthcare Center provided the following inclusive hiring information**:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- In-person
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 2 years (required)
Work Location: In person
