Fraud Strategy Consultant

1 week ago

Johnston, United States Citizens Full time

**Description**

**Primary Responsibilities Include**
- Deliver superior fraud detection while balancing customer experience throughout our processes
- Monitor & investigate fraud cases, analyze patterns and trends, and develop strategies to prevent future fraud incidents
- Assess new tools and existing processes for fraud risk and propose mitigating controls
- Develop strong partnerships with fraud operation and technology team to effectively manage the fraud controls
- Provide performance tracking of fraud strategies and fraud prevention tools and processes
- Conduct ongoing analysis to identify root cause of fraud trends and propose potential solutions
- Effectively manage priorities of requests working under strict deliverables
- Create reporting for fraud operation risk review, linking accounts that are already or at risk of being compromised

**Required Skills/Experience**
- Knowledge of all fraud types and able to identify the multiple attributes that categorize those types such as First Party Fraud, ATO, Frapp (Originations Fraud), Scams, Bustout, Synthetic, etc
- Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL
- A clear and strong understanding of business requirements to address deliverables promptly
- Strong problem solving and analytical skills preferably in Financial Services industry
- Must also be able to collaborate with multiple product owners to look for additional procedure & rule opportunities, create new proactive processes and reporting in an effort to mitigate fraud for that specific product.
- Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

**Preferred Skills/Qualifications**
- Previous experience with managing fraud risk at another financial institution
- Experience with the project management lifecycle through Agile
- Experience with data visualization tool, such as Tableau
- Experience with vendors Lexis Nexis and ThreatMetrix

**Education**
- Bachelor’s degree required

**Hours and Work Schedule**

Hours per week: 40

Work Schedule: 8:30am - 5:00pm, Monday - Friday

Location: Flexible/Remote considered

Pay Transparency

The salary range for this position is $73,575- $122,625 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

**Equal Employment Opportunity**

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

**Why Work for Us**

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

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